Supporter Care & Data Officer (Hybrid)

Tearfund; Teddington; Hybrid; GBP 30,000 - 37,000; Part time

Job summary

Tearfund is seeking a Data & Resources Officer to provide excellent supporter service by answering queries, updating the supporter database, and managing data accuracy for orders related to Toilet Twinning and Tearfund Resources. This part-time role (21 hours per week) is hybrid, largely home-based with regular days from the Teddington office in the UK.

The successful candidate will be a flexible team player, highly organized, able to juggle competing priorities, and committed to Tearfund's

Qualifications

• A flexible team player who learns quickly.
• Highly organized and able to juggle competing priorities.
• Committed to Tearfund's Christian beliefs.

Responsibilities

• Answering supporter queries via phone, email, and letter with professional excellence.
• Processing database additions, deletions, and amendments to maintain and increase data accuracy.
• Managing Toilet Twinning & Tearfund Resources orders, collaborating with an external fulfilment house to ensure timely deliveries.
• Thriving and maintaining high standards of speed and accuracy in a busy environment, recording information on our supporter database.

Skills

Flexible team player

Highly organized

Job description

Tearfund is seeking a Data & Resources Officer to provide excellent supporter service by answering queries, updating the supporter database, and managing data accuracy for orders related to Toilet Twinning and Tearfund Resources. This part-time role (21 hours per week) is hybrid, largely home-based with regular days from the Teddington office in the UK.

The successful candidate will be a flexible team player, highly organized, able to juggle competing priorities, and committed to Tearfund's