Supporter Care Officer

Cystic Fibrosis Trust; England; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Learning and development opportunities

Flexible working

30 days annual leave plus bank holidays

Contributory pension scheme

Healthcare cash plan covering dental and optical

24/7 GP service

Employee assistance programme

Job summary

A leading nonprofit organization in the United Kingdom is seeking a dedicated Supporter Care Officer to provide exceptional experiences for supporters. You'll update records, manage donations, and address enquiries professionally. Important qualifications include experience in financial processing and CRM systems, clear communication skills, and a passion for customer service. This role offers competitive benefits, including professional development opportunities, flexible working hours, and generous leave policy.

Qualifications

• Proven experience in financial processing is essential.
• Well-organised with strong attention to detail.
• Ability to communicate respectfully with diverse individuals.
• Capable of working both independently and collaboratively.
• Customer service excellence is fundamental.

Responsibilities

• Update supporter records and process donations efficiently.
• Manage regular gifts and communication preferences.
• Respond to enquiries warmly via phone, email and post.

Skills

Experience in financial processing

Using CRM databases

Excellent customer service

Attention to detail

Clear communication

Teamwork

Job description

Overview

Cystic Fibrosis Trust is seeking a dedicated, compassionate and proactive Supporter Care Officer to join our team and help ensure that every supporter has an exceptional experience with the Trust.

Responsibilities

• Update supporter records, process and set up donations, manage regular gifts, update communication preferences and send heartfelt thank-yous to supporters.
• Use our database daily, keeping information accurate and up to date.
• Deal with enquiries by phone, email and post, providing warm, professional and timely responses.

Qualifications

• Experience in financial processing and using CRM databases
• Well-organised with good attention to detail
• Communicate clearly and respectfully with a wide range of people
• Comfortable working independently and as part of a team
• Excellent customer service and willingness to go the extra mile for supporters

Benefits

Competitive benefits including learning and development opportunities, flexible working, 30 days annual leave plus bank holidays (pro-rata if part time), contributory pension scheme, healthcare cash plan covering dental, optical, 24/7 GP service, and an employee assistance programme.

Important information

Right to Work in the UK is required. We do not offer visa sponsorship. Closing date for completed applications is midnight on Monday 12 January 2026. Interviews are expected on Wednesday 21 and Thursday 22 January 2026. We reserve the right to bring forward or extend the closing date if necessary. No agencies please.

How to apply

Applications should be made through our recruitment portal Hireful. To apply, please use the application button provided and ensure you read the job description for more information about the role.

Our commitment to an inclusive workplace

Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis, people who identify as being from an ethnic minority group, LGBTQ+ individuals and people with disabilities.

It is our policy not to discriminate against any person because of age, gender reassignment, marital status, pregnancy or maternity, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.

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