Customer Service Assistant

DiverseJobsMatter; Teddington; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Hybrid work

Job summary

Our client, DiverseJobsMatter, an international development charity, seeks a Supporter Care Officer to deliver high-quality customer service, maintain supporter data and coordinate resource orders. You will respond to enquiries by phone, email and post, update records, and help ensure orders are processed and delivered efficiently.

The role is part-time (21 hours/week), hybrid with regular work from the Teddington office, under a fixed-term contract ending July 2027.

Qualifications

• Strong organisational skills with the ability to manage competing priorities.
• Ability to learn quickly and work flexibly as part of a team.
• Ability to maintain accuracy while working at pace.

Responsibilities

• Respond professionally to supporter enquiries by phone, email and letter.
• Process database additions, deletions and amendments to maintain and improve data accuracy.
• Record supporter information accurately within the supporter database.
• Manage supporter resource orders and work with an external fulfilment provider to support timely delivery.
• Maintain high standards of speed, accuracy and customer service in a busy environment.

Skills

Strong organisational skills

Ability to learn quickly

Ability to maintain accuracy

Job description

Working Arrangement: Hybrid, largely home-based with regular working from the Teddington office

Contract: Fixed-term, ending July 2027

Hours: Part-time, 21 hours per week

Overview

Our client, an international development charity, is seeking a Supporter Care Officer to provide high-quality customer service while maintaining accurate supporter data and coordinating resource orders.

Working as part of a front-line supporter team, you will respond to enquiries across phone, email and post, maintain supporter database records and help ensure orders are processed and delivered efficiently.

Responsibilities

• Respond professionally to supporter enquiries by phone, email and letter.
• Process database additions, deletions and amendments to maintain and improve data accuracy.
• Record supporter information accurately within the supporter database.
• Manage supporter resource orders and work with an external fulfilment provider to support timely delivery.
• Maintain high standards of speed, accuracy and customer service in a busy environment.

Requirements

• Strong organisational skills with the ability to manage competing priorities.
• Ability to learn quickly and work flexibly as part of a team.
• Ability to maintain accuracy while working at pace.