Supporter Care Fundraising Manager

Mencap; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dynamic Supporter Care Fundraising Manager to enhance supporter experiences. This full-time role involves leading a vibrant team, optimizing tools like Salesforce, and ensuring excellent customer service across fundraising activities. With a commitment to inclusivity and a supportive environment, this organization values personality and values over specific experience. Join a mission-driven team dedicated to making a positive impact in the lives of individuals with learning disabilities. If you are passionate about fundraising and supporter care, this is the perfect opportunity for you.

Benefits

32 days of paid holiday

Discounts at high-street retailers

Health cash plans

Interest-free loans

Qualifications

• Experience leading a supporter care team with measurable success.
• Strong understanding of sector regulations and KPIs.

Responsibilities

• Lead the supporter care team to enhance supporter experience.
• Collaborate with fundraising teams to optimize supporter care.

Skills

Team Leadership

Project Management

Customer Service

Salesforce CRM

Data Protection Regulations

Tools

Salesforce Marketing Cloud

Job description

Join to apply for the Supporter Care Fundraising Manager role at Mencap

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Join to apply for the Supporter Care Fundraising Manager role at Mencap

Job Advert

Do you have experience leading a supporter care team to deliver excellent supporter experience? Do you have project management skills? If yes, then we may have the role you are looking for.

We are seeking an experienced Supporter Care Fundraising Manager to join a vibrant and dynamic fundraising team. This role is full-time (37.5 hours per week) on a permanent contract. Our team meets one day a week in our London office, but we are flexible about where you work the rest of the time.

What your day will look like as a Supporter Care Fundraising Manager:

1. Working closely with the fundraising teams to be responsible for supporter care and the development and implementation of long-term supporter experience across the directorate.
2. Ensuring the provision of excellent customer service to supporters across multiple fundraising activities and overseeing the Supporter Care vision and team direction.
3. Optimising the tools we have to enhance supporter care, including our new Salesforce CRM database and Salesforce Marketing Cloud.
4. Ensuring our processes make the most of the latest functionalities to streamline work and improve supporter experience.
5. Collaborating with teams such as community & events, individual giving, and legacy marketing, demonstrating strong leadership to develop your team and work collaboratively across the organization.

Skills & Experience

1. Experience leading a successful supporter care team that has improved supporter care in a previous role.
2. Excellent knowledge of how to improve supporter experience and measure success through KPIs.
3. Good understanding of sector regulation, data protection, Gift Aid, and Direct Debit regulations.

Please see the full details of the role in the attached job description. The application deadline is Monday 12th May, with interviews shortly after via Teams.

Job ID: 33687

Benefits

We offer an impressive range of benefits, including 32 days of paid holiday (including bank holidays, pro-rata), discounts at high-street retailers, health cash plans, interest-free loans, and more. See the attached document for full details.

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives. We support people with learning disabilities, their families, and carers, fighting for a kinder, fairer, and more inclusive society.

Everyone at Mencap works either directly supporting or advising people with learning disabilities or as colleagues. We foster an inclusive environment where everyone is treated with respect and valued. We have various network groups, including for Black and Asian colleagues, LGBTQIA+ community, disabled staff, women, parents, and carers.

We encourage applications from all backgrounds and offer various contract types and working patterns. We value personality and values over specific experience and provide training and development to help you succeed.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Marketing Services