Supporter Care Fundraising Manager

Mencap; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Supporter Care Fundraising Manager to enhance supporter experiences and lead a dedicated team. This full-time role offers flexibility, allowing you to work from home while collaborating closely with your team in London once a week. You will be responsible for developing strategies that improve supporter care, optimizing tools like Salesforce CRM, and ensuring excellent customer service across fundraising activities. If you are passionate about making a difference and have a strong background in supporter care, this role is a fantastic opportunity to contribute to meaningful change.

Qualifications

• Experience leading a supporter care team to improve supporter care.
• Knowledge of enhancing supporter experience and measuring it via KPIs.

Responsibilities

• Lead supporter care team to deliver excellent supporter experience.
• Develop and implement long-term supporter experience strategies.

Skills

Team Leadership

Customer Service

Data Protection Knowledge

KPI Measurement

Tools

Salesforce CRM

Marketing Cloud

Job description

Join to apply for the Supporter Care Fundraising Manager role at Mencap.

This role is full-time (37.5 hours per week) on a permanent contract. Our team meets one day a week in our London office, but we are flexible with where you work the remainder of the time.

Responsibilities

1. Lead supporter care team to deliver excellent supporter experience.
2. Develop and implement long-term supporter experience strategies.
3. Ensure provision of excellent customer service across fundraising activities.
4. Oversee supporter care vision and team direction.
5. Optimize tools, including Salesforce CRM and Marketing Cloud, to enhance supporter care.
6. Streamline processes to improve supporter experience.
7. Collaborate with teams such as community & events, individual giving, and legacy marketing.

Requirements

• Experience leading a supporter care team to improve supporter care.
• Knowledge of enhancing supporter experience and measuring it via KPIs.
• Understanding of sector regulation, data protection, Gift Aid, and Direct Debit regulations.