Supporter Care Fundraising Manager

NFP PEOPLE; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established charity is seeking a Supporter Care Fundraising Manager to lead a vibrant team dedicated to enhancing supporter experiences. This full-time role offers flexible working arrangements and the opportunity to collaborate closely with fundraising teams. You will be responsible for implementing strategies that improve supporter care, ensuring excellent service delivery, and utilizing tools like Salesforce to streamline processes. Join a dynamic organization committed to making a positive impact in the community and supporting individuals with learning disabilities. If you are passionate about making a difference and possess strong leadership skills, this role is perfect for you.

Benefits

32 days of paid holiday

Discounts at leading retailers

Access to health cash plans

Interest-free loans

Qualifications

• Experience in leading a supporter care team to enhance supporter experience.
• Strong knowledge of KPIs and sector regulations.

Responsibilities

• Oversee supporter care and develop long-term strategies.
• Ensure excellent customer service and lead the Supporter Care team.
• Optimize tools and streamline processes for better supporter experiences.

Skills

Leadership

Project Management

Customer Service

Salesforce CRM

Data Protection Regulations

Tools

Salesforce Marketing Cloud

Job description

Supporter Care Fundraising Manager

Do you have experience in leading a supporter care team to deliver an excellent supporter experience? Do you possess project management skills? If yes, then we may have the role you're looking for.

We are seeking an experienced Supporter Care Fundraising Manager to join a vibrant and dynamic fundraising team. This full-time role (37.5 hours per week) is on a permanent contract. The team meets once a week in the London office, with flexible working arrangements for the remainder of the week.

Responsibilities of the Supporter Care Fundraising Manager include:

1. Collaborating closely with fundraising teams to oversee supporter care and develop long-term supporter experience strategies across the directorate.
2. Ensuring the delivery of excellent customer service to supporters across various fundraising activities and leading the Supporter Care team’s vision and direction.
3. Optimizing tools to enhance supporter care, especially with the implementation of the new Salesforce CRM database and Salesforce Marketing Cloud.
4. Streamlining processes to utilize the latest functionalities, improving supporter experiences and operational efficiency.
5. Working collaboratively with teams such as community & events, individual giving, and legacy marketing, demonstrating strong leadership to develop your team.

Skills & Experience required:

• Proven success in leading a supporter care team that has enhanced supporter experience.
• Excellent knowledge of improving supporter experience and measuring success through KPIs.
• Understanding of sector regulations, data protection, Gift Aid, and Direct Debit regulations.

This role closes on Monday, 12th May, with interviews conducted via Teams shortly after.

Benefits

The charity offers an impressive benefits package designed to support and reward employees, including:

• 32 days of paid holiday (including bank holidays, pro-rata)
• Discounts at leading retailers
• Access to health cash plans
• Interest-free loans
• And many more perks.

About the organisation

The charity's vision is for the UK to be the best place in the world for people with learning disabilities to live happy and healthy lives. They support individuals with learning disabilities, their families, and carers, advocating for a kinder, fairer, and more inclusive society.

All staff are committed to treating people well and fostering an inclusive environment. The organisation promotes growth, learning from mistakes, and respect and safety for all.

They have Belonging network groups accessible online, open to all colleagues, including groups for Black and Asian staff, LGBTQIA+ community, disabled individuals, women, parents, and carers, and allies.

The charity encourages applications from diverse backgrounds and offers various contract types and working patterns. They value personality and values over specific experience and provide training and development to support success in the role.

Note: This role is advertised by NFP People on behalf of the organisation.