Supporter Care Fundraising Manager

Royal Mencap Society; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Supporter Care Fundraising Manager to lead a vibrant fundraising team. This full-time role offers a blend of office and flexible remote work, where you'll enhance supporter experience through strategic leadership and effective project management. Collaborate with diverse teams to optimize tools like Salesforce CRM, ensuring a seamless supporter journey. Join a mission-driven organization that values inclusivity and personal growth, providing comprehensive benefits and a supportive environment. If you're passionate about making a difference, this opportunity is perfect for you.

Benefits

32 days of paid holiday

Discounts at leading retailers

Access to health cash plans

Interest-free loans

Qualifications

• Experience leading a supporter care team to enhance supporter experience.
• Strong knowledge of KPIs for measuring supporter experience success.

Responsibilities

• Develop and implement a long-term supporter experience strategy.
• Ensure excellent customer service and oversee supporter care vision.

Skills

Team Leadership

Project Management

Customer Service

Salesforce CRM

Data Protection Regulations

Tools

Salesforce Marketing Cloud

Job description

Do you have experience in leading a supporter care team to deliver an excellent supporter experience? Do you possess project management skills? If yes, then we may have the role you're looking for.

We are seeking an experienced Supporter Care Fundraising Manager to join a vibrant and dynamic fundraising team. This role is full-time (37.5 hours per week) on a permanent contract. Our team meets once a week in our London office, but we offer flexibility regarding your work location for the remaining days.

What your day will look like as a Supporter Care Fundraising Manager

1. Working closely with fundraising teams, you will be responsible for supporter care and developing and implementing a long-term supporter experience strategy across the directorate.
2. You will ensure the provision of excellent customer service to supporters across various fundraising activities and oversee the supporter's care vision and team direction.
3. You will optimize our tools to enhance supporter care, especially as we implement our new Salesforce CRM database and Salesforce Marketing Cloud.
4. Ensure our processes utilize the latest functionalities to streamline workflows and improve supporter experience.
5. You will collaborate with teams including community & events, individual giving, and legacy marketing, demonstrating strong leadership skills to develop your team and work collaboratively across the organization.

Skills & Experience required for the Supporter Care Fundraising Manager

1. Proven experience leading a successful supporter care team that has enhanced supporter experience in previous roles.
2. Excellent knowledge of improving supporter experience and measuring success through KPIs.
3. Good understanding of sector regulation, data protection, Gift Aid, and Direct Debit regulations.

Please see the full details of the role in the attached job description.

This role closes on Monday, 12th May, with interviews scheduled shortly afterward via Teams.

Job ID: 33687

At Mencap, we offer a comprehensive benefits package designed to support and reward our employees, ensuring they feel valued and appreciated.

Our benefits include 32 days of paid holiday (including bank holidays, pro-rata), discounts at leading retailers, access to health cash plans, interest-free loans, and more.

For more information on our benefits, please see the attached document.

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We support people with learning disabilities, their families, and carers, advocating for a kinder, fairer, and more inclusive society.

Everyone at Mencap works with people with learning disabilities, either providing support, advice, or as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

• Everyone is expected to treat people well and make Mencap an inclusive organization.
• We grow and learn every day. It’s okay to make mistakes as long as we learn and improve.
• Everyone should feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues, including groups for Black and Asian colleagues, LGBTQIA+ community, disabled or long-term health conditions, women, parents, and carers, and allies.

We encourage everyone to apply to work at Mencap. We offer various contract types and working patterns. We value your personality and values over specific experience, and we will provide training and development to help you succeed in your role.