Supporter Care & Donations Operations Officer

Kidney Research UK; Peterborough; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Private Medical Insurance, including牙?

Pension Scheme

Sick Pay

Death in Service

Employee Assistance Programme

Bike Loan Scheme

Cycle2Work Scheme

Eyecare

Discount Portal

Job summary

Kidney Research UK is seeking a Supporter Care Operations Officer to help run the day-to-day operations of the Supporter Care and Finance teams, delivering an excellent experience for our supporters. Based at our Peterborough office with hybrid working flexibility.

You'll carry out Gift Aid validation, reconcile monthly figures, administer direct debits and process donations accurately while responding to supporter enquiries, including via social media, and identifying improvements to the

Qualifications

• Experience in customer services with strong administration and telephone skills.
• Experience interacting with customers through social media channels.
• Ability to plan and prioritise tasks effectively.
• Proficient in Microsoft Office products, especially Excel.
• Confident reconciling differences in figures for Gift Aid validation and monthly reporting.

Responsibilities

• Support the day-to-day operations of the Supporter Care and Finance teams, combining operational administration, financial processes and supporter care.
• Carry out Gift Aid validation, reporting and reconciliation.
• Administer direct debits and process donations accurately and efficiently.
• Respond to supporter enquiries, including via social media channels.
• Identify opportunities to improve ways of working and enhance the supporter journey.
• Ensure all processes are completed accurately, efficiently and to a high standard.

Skills

Customer service

Administration

Telephone skills

Social media

Excel

Tools

Excel

Office suite

Job description

Kidney Research UK is seeking a Supporter Care Operations Officer to help run the day-to-day operations of the Supporter Care and Finance teams, delivering an excellent experience for our supporters. Based at our Peterborough office with hybrid working flexibility.

You'll carry out Gift Aid validation, reconcile monthly figures, administer direct debits and process donations accurately while responding to supporter enquiries, including via social media, and identifying improvements to the