Supporter care operations officer

Kidney Research UK; Peterborough; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Generous annual leave

Private Medical Insurance, including牙?

Pension Scheme

Sick Pay

Death in Service

Employee Assistance Programme

Bike Loan Scheme

Cycle2Work Scheme

Eyecare

Discount Portal

Job summary

Kidney Research UK is seeking a Supporter Care Operations Officer to help run the day-to-day operations of the Supporter Care and Finance teams, delivering an excellent experience for our supporters. Based at our Peterborough office with hybrid working flexibility.

You'll carry out Gift Aid validation, reconcile monthly figures, administer direct debits and process donations accurately while responding to supporter enquiries, including via social media, and identifying improvements to the

Qualifications

• Experience in customer services with strong administration and telephone skills.
• Experience interacting with customers through social media channels.
• Ability to plan and prioritise tasks effectively.
• Proficient in Microsoft Office products, especially Excel.
• Confident reconciling differences in figures for Gift Aid validation and monthly reporting.

Responsibilities

• Support the day-to-day operations of the Supporter Care and Finance teams, combining operational administration, financial processes and supporter care.
• Carry out Gift Aid validation, reporting and reconciliation.
• Administer direct debits and process donations accurately and efficiently.
• Respond to supporter enquiries, including via social media channels.
• Identify opportunities to improve ways of working and enhance the supporter journey.
• Ensure all processes are completed accurately, efficiently and to a high standard.

Skills

Customer service

Administration

Telephone skills

Social media

Excel

Tools

Excel

Office suite

Job description

Location: Contracted to our Peterborough office with the flexibility for hybrid working

Salary: £26,500 - £29,000 depending on experience

Hours: Full time, 37.5 hours per week (Monday to Friday)

Contract: Permanent

Benefits

• Flexible working
• Generous annual leave
• Private Medical Insurance, including dental and optical
• Pension Scheme
• Sick Pay
• Death in Service
• Employee Assistance Programme
• Bike Loan Scheme
• Cycle2Work Scheme
• Eyecare
• Discount Portal

Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease.

As a supporter care operations officer, you will play a key role in supporting the day-to-day operations of the Supporter Care and Finance teams, helping to deliver an excellent experience for our supporters.

The Role

• Support the day-to-day operations of the Supporter Care and Finance teams, combining operational administration, financial processes and supporter care
• Carry out Gift Aid validation, reporting and reconciliation
• Administer direct debits and process donations accurately and efficiently
• Respond to supporter enquiries, including via social media channels
• Identify opportunities to improve ways of working and enhance the supporter journey
• Ensure all processes are completed accurately, efficiently and to a high standard

What We're Looking For

• Experience of working in a customer services role, with strong administration and telephone skills
• Experience interacting with customers through social media channels
• Ability to plan and prioritise tasks effectively
• Competent in Microsoft Office products, with intermediate-level Microsoft Excel skills
• Confident reconciling differences in figures, for Gift Aid validation, monthly reporting and other tasks

About Kidney Research UK

Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever.

At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments.

Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority.

Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity. Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person - the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease.

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.

No agencies please.

You may have experience in the following: Supporter Care Officer, Customer Service Administrator, Donor Care Officer, Supporter Services Officer, Fundraising Administrator, Gift Aid Officer, Finance Administrator, Customer Care Advisor, Donations Officer, Charity Administrator, Not for Profit, NFP, Third Sector, Charities, etc