Supporter Care Officer — Compassionate Donor Support (Hybrid)

Dementia UK; Greater London; Hybrid; GBP 29,000 - 30,000; Full time

Job summary

Dementia UK is hiring a Supporter Care Officer in London. You will be the first point of contact for supporters by phone, email and post, handling enquiries, donations and queries with warmth and professionalism.

You’ll maintain fundraising data, ensure accuracy, and escalate where needed. The role requires strong communication, empathy, and the ability to manage multiple tasks in a hybrid office setting.

Qualifications

• Excellent attention to detail and ability to handle sensitive information securely.
• Confident and professional telephone manner with supporters.
• Ability to manage multiple tasks in a busy, hybrid role.

Responsibilities

• Respond to enquiries, thank supporters for donations, and resolve queries and complaints.
• Process donations and maintain information on the fundraising database.
• Build knowledge of Dementia UK to connect supporters with the right team.

Skills

Communication

Attention to detail

Customer service

Empathy

Tools

Fundraising database

Job description

Dementia UK is hiring a Supporter Care Officer in London. You will be the first point of contact for supporters by phone, email and post, handling enquiries, donations and queries with warmth and professionalism.

You’ll maintain fundraising data, ensure accuracy, and escalate where needed. The role requires strong communication, empathy, and the ability to manage multiple tasks in a hybrid office setting.