Supporter Care & Data Operations Lead

THE MYTON HOSPICES; Warwick; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Pension contribution matching

28 days annual leave + bank holidays

Additional leave purchasing

24/7 GP access

Blue Light Card, Charity Worker Disocn

Colleague Support Service (EAP)

Life assurance with flexible cover

Free on-site parking

Employee wellbeing programme

Cycle to work scheme

Free menstrual products

Winter savings scheme

Free flu jabs

Staff discount in charity shops and C‑

Job summary

The Myton Hospices is seeking an experienced Supporter Care and Data Operations Lead based in Warwick. This role combines people leadership with hands-on data processing to support donors and internal teams.

You will drive data accuracy, streamline imports, and champion data governance across fundraising workflows. You will oversee supporter and income data, work with CRM systems, and analyse KPIs to identify improvements.

Qualifications

• Experience of managing significant volumes of data.
• Strong IT skills, including experience with databases or CRM systems.
• Experience of coordinating people, workloads and priorities.
• Attention to detail and accuracy.
• Understanding of GDPR and data governance.
• Clear, professional and compassionate communication.
• Ability to identify, investigate and solve problems.

Responsibilities

• Coordinate workloads and priorities within the team.
• Support and develop colleagues, including volunteers.
• Oversee accurate supporter, income and CRM data processing.
• Analyse data to monitor KPIs and identify improvement opportunities.
• Lead data imports from external fundraising platforms.
• Support Gift Aid processing, income reconciliation and fundraising activity.

Skills

Data management

CRM systems

People coordination

Attention to detail

GDPR & data governance

Clear communication

Problem solving

Job description

Help us make a difference to people with life-limiting illnesses…

At The Myton Hospices, we provide specialist care and support for people with life-limiting illnesses, and their loved ones, from the point of diagnosis to end of life. We are a much-loved and well supported charity, at the heart of our community. We have three hospices, a range of community services, and 26 charity shops in Coventry and Warwickshire.

About the role

We’re looking for an experienced Supporter Care or Data professional to lead the day-to-day operations of our Database & Supporter Care Team and ensure we provide an excellent service to our donors, supporters and internal teams.

This is a hands-on leadership role, improving processes and making sure things get done accurately and on time. You’ll lead the accurate import of data from external fundraising platforms, help maintain data quality, and identify opportunities to continually improve how we work.

As our Supporter Care & Data Operations Lead, you will be:

• Coordinating workloads and priorities within the team
• Supporting and developing colleagues, including volunteers
• Overseeing accurate supporter, income and CRM data processing
• Analysing data to monitor KPIs and identify opportunities to improve
• Leading data imports from external fundraising platforms
• Supporting Gift Aid processing, income reconciliation and fundraising activity

Other roles you may have experience of could include: Customer Care Team Leader; Database Officer; CRM Officer; Fundraising Operations.

The role will involve occasional travel to other Myton sites or fundraising events, but you will have a main office base in Warwick.

About you

We would love to hear from you if you have:

• Experience of managing significant volumes of data
• Strong IT skills, including experience with databases or CRM systems
• Experience of coordinating people, workloads and priorities
• Attention to detail and accuracy
• Understanding of GDPR and data governance
• Clear, professional and compassionate communication
• Ability to identify, investigate and solve problems

We are committed to building an inclusive workplace and encourage everyone to bring their true selves to work. However you identify, and whatever background you bring with you, we welcome you to apply. If there are any adjustments that would help improve your experience with Myton, we encourage you to share this with us.

We particularly welcome applications from people with disabilities and from ethnic minorities, who are currently under-represented in our hospices. We also believe our interview process should be inclusive and transparent. If there is anything missing, or a way we can improve, please do let us know.

Benefits of working at Myton

Myton is an amazing place to work, where the role every person plays has a positive impact for our patients, living with terminal illnesses, and their families. In recognition of this, we offer a wide range of employee benefits including:

• Pension contribution matching
• 28 days annual leave + bank holidays, increasing with long service
• Additional leave purchasing
• 24/7 GP access
• Blue Light Card, Charity Worker Discounts & Tickets for Good
• Colleague Support Service (EAP)
• Life assurance with flexible levels of cover
• Free on-site parking & discounted EV charging
• Employee wellbeing programme
• Cycle to work scheme
• Free menstrual products
• Winter savings scheme
• Free flu jabs
• Staff discount in our charity shops and canteens

We now share interview questions with all candidates in advance, to help reduce nerves and enable you to truly show your best abilities. You are also welcome to bring any notes with you to your interview, if you would find this helpful.