The Myton Hospices

Warwick

On-site

GBP 36,000 - 48,000

Full time

4 days ago

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Benefits offered by this job

Annual leave

Leave purchasing

GP access

Blue Light Card

Tickets for Good

Employee support

Life assurance

Free parking

Cycle to work

Menstrual products

Winter savings

Flu vaccines

Staff discounts

Job summary

The Myton Hospices in Warwick is seeking an experienced Supporter Care & Data Operations Lead to manage the Data & Supporter Care Team, ensuring accurate donor data and excellent service across internal teams. This hands-on leadership role focuses on data imports, quality control, and continuous process improvement.

You will coordinate workloads, monitor KPIs and support Gift Aid processing, contributing to the charity's fundraising success while based primarily in Warwick with some travel to

Responsibilities

Coordinating workloads and priorities within the team
Overseeing accurate supporter, income and CRM data processing
Analysing data to monitor KPIs and identify opportunities to improve
Leading data imports from external fundraising platforms
Supporting Gift Aid processing, income reconciliation and fundraising activity

Job description

Help us make a difference to people with life-limiting illnesses…

At The Myton Hospices, we provide specialist care and support for people with life-limiting illnesses, and their loved ones, from the point of diagnosis to end of life. We are a much-loved and well supported charity, at the heart of our community. We have three hospices, a range of community services, and 26 charity shops in Coventry and Warwickshire.

We’re looking for an experienced Supporter Care or Data professional to lead the day‑to‑day operations of our Database & Supporter Care Team and ensure we provide an excellent service to our donors, supporters and internal teams.

This is a hands‑on leadership role, improving processes and making sure things get done accurately and on time. You’ll lead the accurate import of data from external fundraising platforms, help maintain data quality, and identify opportunities to continually improve how we work.

As our Supporter Care & Data Operations Lead, you will be:

Coordinating workloads and priorities within the team
Overseeing accurate supporter, income and CRM data processing
Analysing data to monitor KPIs and identify opportunities to improve
Leading data imports from external fundraising platforms
Supporting Gift Aid processing, income reconciliation and fundraising activity

The role will involve occasional travel to other Myton sites or fundraising events, but you will have a main office base in Warwick.

You must have the right to work in the UK (we cannot provide sponsorship).

Benefits of working at Myton:

Myton is an amazing place to work, where the role every person plays has a positive impact for our patients, living with terminal illnesses, and their families. In recognition of this, we offer a wide range of employee benefits including: