Supported Living Manager

HealthJobs4U Ltd; West of England; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Company pension

Flexitime

Free parking

On-site parking

Referral programme

Job summary

HealthJobs4U Ltd. invites applications for a Service / Complex Care Manager to lead Bristol-based supported living and complex care services.

The role focuses on expansion, partnership development with commissioners and housing associations, and progressing towards CQC Registration as Registered Manager. You will oversee 24/7 service delivery, ensure regulatory compliance, develop care and support plans, and drive service growth while maintaining person-centred practice and high-quality

Qualifications

• Minimum 2 years’ experience in service management or operational leadership within learning disabilities, autism, mental health or complex needs.
• Strong working knowledge and practical experience of Positive Behaviour Support (PBS).
• Experience leading, developing and empowering teams.
• Driving licence and willingness to travel as required.
• NVQ Level 2 Health & Social Care is essential; Level 5 desirable.

Responsibilities

• Develop and expand Supported Living services across Bristol.
• Build partnerships with Local Authorities, housing associations and commissioners.
• Lead 24/7 service delivery with a focus on safety, quality and governance.
• Oversee care planning, risk assessments and person-centred plans.
• Lead staff training and supervision to maintain high standards.

Skills

Leadership

PBS

Care planning

Stakeholder engagement

Regulatory compliance

Team development

Project development

Education

NVQ Level 2 Health & Social Care

Driving Licence

Job description

Full time, 40 hours per week plus on call responsibilites.

Office based: BS32 4NQ

Job description:

About the Role

My Homecare Bristol is seeking an ambitious, driven and experienced Service / Complex Care Manager to lead, develop and expand our Supported Living and Complex Care services.

This is an exciting career opportunity for a motivated leader who is passionate about delivering outstanding, person-centred care and is ready to work towards CQC Registration as Registered Manager.

We currently operate two 3-bed supported living properties and provide community-based support. The successful candidate will play a key strategic role in developing existing services, sourcing new packages of care, building partnerships with housing associations and commissioners, and driving service growth across Bristol.

About Our Service

We support adults with:

• Learning Disabilities
• Autism
• Mental Health conditions
• Developmental impairments
• Complex needs and behaviours that challenge

Our mission is to enable people to live independently in their own homes and communities, empowering them with choice, control and dignity. We are strong advocates for the rights of individuals who require additional support.

Key Responsibilities Service Development & Growth

• Develop and expand Supported Living services across Bristol.
• Work closely with local commissioners, social workers and funding panels to secure new care packages.
• Review council-provided placement lists daily to identify and pursue new opportunities.
• Source suitable tenants (in partnership with Local Authorities) for existing and new supported living properties.
• Establish and maintain partnerships with local housing associations to develop new supported living schemes.
• Develop and manage outreach and live-in care packages.

Operational Leadership

• Manage the safe and effective delivery of 24/7 supported living services.
• Ensure services are fully compliant with CQC regulations and work towards CQC Registration.
• Oversee care planning, risk assessments and support plans.
• Ensure person-centred practice is embedded across all services.
• Promote independence, choice and community inclusion for service users.
• Maintain high-quality documentation and accurate records.

Clinical & Complex Care Oversight

• Conduct comprehensive assessments for individuals with learning disabilities and complex needs.
• Develop and implement personalised care and support plans.
• Monitor and evaluate outcomes and service effectiveness.
• Administer and oversee medication management where required.
• Apply Positive Behaviour Support (PBS) frameworks in practice.
• Ensure best practice in managing behaviours that challenge.

Team Leadership & Workforce Development

• Recruit, develop and lead a high-performing supported living team.
• Coach and mentor support workers working in challenging environments.
• Deliver and coordinate staff training including:
• Safety Intervention
• Positive Behaviour Support (PBS)
• Autism Awareness
• Conduct supervision, appraisals and performance management.
• Promote a positive, accountable and empowering team culture.

Stakeholder Engagement

• Build effective relationships with:
• Local Authorities
• Commissioners
• Housing Associations
• Families and advocates
• Multidisciplinary professionals
• Act as an advocate for individuals with learning disabilities and complex needs.

CQC & Governance

As the prospective Registered Manager, you will:

• Work towards CQC Registration (experience desirable but not essential).
• Ensure full compliance with regulatory requirements.
• Embed policies, procedures and quality assurance systems.
• Maintain high standards of safeguarding and risk management.
• Lead service improvement initiatives.

Person Specification v Essential Requirements

• Minimum2 years’ experiencein service management or operational leadership within:
• Learning Disabilities
• Autism
• Mental Health
• Complex Needs
• Strong working knowledge and practical experience ofPositive Behaviour Support (PBS).
• Experience leading, developing and empowering teams.
• Experience managing challenging behaviour using best-practice approaches.
• Relevant Health & Social Care qualification (Level 3 minimum; Level 5 desirable).
• Strong understanding of safeguarding and person-centred practice.
• Willingness to work flexibly, including evenings, weekends and bank holidays where required.

Desirable

• Experience with CQC registration process.
• Experience developing supported living services.
• Experience working with commissioners and housing associations.
• Knowledge of local authority funding pathways.

What We Offer

• Opportunity to shape and grow a developing service.
• Clear pathway to CQC Registered Manager status.
• Autonomy to develop new supported living and complex care packages.
• Supportive leadership environment.
• The chance to make a real and lasting difference in people’s lives.

Why Join Us?

This is more than a management role — it is an opportunity to build and shape a service that transforms lives.

If you are passionate about empowering individuals with learning disabilities and complex needs, and you have the drive to grow a high-quality supported living provision, we would love to hear from you.

Job Types: Full-time, Part-time

Benefits:

• Company pension
• Flexitime
• Free parking
• On-site parking
• Referral programme

Experience:

• providing care: 1 year (required)
• supervisory: 1 year (required)

Licence/Certification:

• Driving Licence (required)
• NVQ Level 2 Health & Social Care (required)

Work Location: In person