Supported Housing Partnership Manager (Maternity Cover)

Maternity Cover; Cardiff; Hybrid; GBP 45,000; Full time

Job summary

A housing and care organization in Cardiff seeks a motivated individual to lead a team in delivering housing services aimed at improving customer experience. Responsibilities include developing partnerships and managing contracts while ensuring services are sustainable and responsive to community needs. The role offers flexible working arrangements, competitive salary, and generous leave policies. Emphasis on inclusion and continuous professional development is integral to this position.

Benefits

26 days holiday plus bank holidays

Maternity and paternity leave

Pension contributions

Health and well-being services

Continuous professional training

Qualifications

• Team leadership experience to coach and motivate colleagues.
• Knowledge of supported housing and partnership management.
• Experience with service agreements and contracts.
• Strong negotiation and influencing skills.

Responsibilities

• Lead and inspire a team to deliver housing services.
• Develop supported housing partnerships and contracts.
• Improve customer experience through innovative solutions.
• Work closely with stakeholders to shape community services.

Skills

Team leadership

Supported housing knowledge

Contract management

People skills

Clear communication

Problem solving

Organized and flexible

Inclusive mindset

Job description

What is great about the role

This is a role where no two days are the same. You’ll combine strategic thinking with hands‑on problem solving visiting schemes supporting your team and shaping services that make a real difference.

You’ll have the opportunity to:

• Lead and inspire a team to deliver excellent housing services
• Influence and develop supported housing partnerships and contracts
• Improve customer experience through innovative and compassionate approaches
• Work closely with multiple stakeholders to shape services for the communities we support
• Make services sustainable, future‑focused and responsive to changing needs

If you enjoy solving complex challenges, building strong relationships and helping others perform at their best this role offers all of that and more.

Where does the role fit in?

This role sits within Pobl’s housing services and reports to the senior leadership team. You will lead a small team of Supported Housing Partnerships Officers and work closely with colleagues across housing compliance, safeguarding and customer accounts. You will also represent Pobl externally, building strong relationships with managing agents, support providers, commissioners and other multi‑agency partners. Although the role is flexible it is not home‑based. You’ll spend much of your time visiting schemes, seeing services in action and meeting partners to understand what’s working well and where improvements can be made. You’ll be at the heart of ensuring supported housing services are safe, compliant, sustainable and genuinely focused on the needs of residents.

What skills and experience do you need?

We know people gain experience in different ways‑ if you don’t tick every box but feel inspired by this role we want to hear from you.

• Team leadership experience – able to coach, support and motivate colleagues to deliver excellent services
• Supported housing knowledge – experience managing services and working with external providers or partners
• Contract management skills – experience with service agreements, leases or partnership contracts
• People skills – confident negotiator, influencer and trusted partner across a range of stakeholders
• Clear communicator – able to explain complex information clearly, both verbally and in writing
• Problem solver – able to analyse information, make sound decisions and take a balanced approach to challenges
• Organised and flexible – can manage competing priorities calmly and effectively
• Inclusive mindset – committed to equality, diversity and inclusion in all aspects of your work

Time off and Flexibility

• Based in Cardiff with regular travel in Cardiff and surrounding local authorities. Meetings may be held at our Cardiff, Newport or Swansea offices.
• Working days are predominately Monday to Friday or you can work compressed hours on a 9‑day fortnight.
• 26 days holiday plus bank holidays. Rising to 31 days with an extra day for each full year of service.
• Maternity & adoption leave: 20 weeks.
• Paternity leave: 3 weeks.

Money and Pensions

Salary: £44,121 for a full‑time maternity position (37 hours).

• 45p per mile for mileage allowance.
• Pension contributions – chosen from a Defined Contribution scheme with matched contributions up to 10%, or a Defined Benefit of 1/80 of final salary per year of service.
• Three lives of cover linked to pension membership.
• Saving scheme with competitive interest rates.
• Give-As-You-Earn scheme for tax‑efficient charity donations.
• From 1 April 2026 the payment option may be weekly or monthly.

Your Well‑being

• Sick pay rising with length of service, up to 6 months full pay after 4 years.
• Eyecare: up to £100 reimbursement towards eye tests and glasses.
• Free counselling, coaching, wellbeing team and OH service to all colleagues.
• Annual health check.
• Health cash plan.

Getting Around

• Salary sacrifice Electric Vehicle lease scheme (subject to eligibility).
• Cycle to Work scheme.

Your Development

• Continuous professional training and development.
• Leadership development programmes.
• Professional memberships required for your role are reimbursed.
• Career coaching.
• Support with funding and time for qualifications.

Perks & Recognition

• Long Service awards.
• Blue Light Card eligibility giving discounts at 15,000 brands.
• Colleague discount platform.

FREDIE

At Pobl Group we are guided in all that we do by a group of principles that we call FREDIE: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background you will have an equal opportunity at Pobl Group and we encourage you to apply now.

How do you apply?

If you have the skills, experience and enthusiasm required to be our next difference maker please follow the prompts to apply now. We just need an up‑to‑date CV, a short focused cover letter and a few contact details so that we can get back in touch with you.

Who is Pobl Group?

Pobl is a compassionate, authentic and progressive housing and care and support organisation providing safe homes, personalised support and vibrant communities where people can thrive. We listen to our customers, understand their needs and constantly improve how we deliver services. At Pobl we are committed to being inclusive, people‑focused and innovative, working together to make a positive difference in the lives of residents and communities every day.