Supported Housing Officer

Regenda Group; Fleetwood; Hybrid; GBP 25,000 - 31,000; Part time

Benefits offered by this job

Flexible working options

27 days annual leave (rising to 32) +

Volunteer days: 6

Employer pension contribution up to 9%

Live and Learn £250 learning allowance

Maternity/paternity/adoption pay

Employee Assistance Programme

Learning and development opportunities

Job summary

Regenda Group is recruiting a Supported Housing Officer to deliver high quality housing management for tenants in Supported Housing. You will work under the Neighbourhood and Communities Team Leader to meet regulatory standards and focus on tenant satisfaction.

The role requires experience in social housing, supporting vulnerable customers, strong communication, and the ability to work in fast-paced environments. Hybrid working from Fleetwood and a flexible schedule are available.

Qualifications

• Full UK driving licence is essential.
• Excellent written and verbal communication skills.
• Interpersonal skills to build relationships with tenants and partners.
• Ability to work in a team and independently.
• Solid ICT skills including Microsoft Office.

Responsibilities

• Provide housing management services to tenants in Supported Housing.
• Support team to meet regulator standards and tenant satisfaction measures.
• Manage a diverse range of neighbourhoods through estate management and positive tenancy support.

Skills

Driving license

Communication skills

Interpersonal skills

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

The Vacancy

• Annual salary of £27,955 (£34,944 FTE)
• Permanent role
• Part-time (28 hours, 4 days) (flexible on days)
• Fleetwood office base, hybrid working

Proposed Interview Date: W/C 30th November 2026

The role

The purpose of a Supported Housing Officer at Regenda Homes is to provide a high quality, effective and customer centric housing management service to the tenants in Supported Housing as directed by the Neighbourhood and Communities Team Leader.

The role will support the team in meeting all relevant expectations and standards relating to the social housing regulator and tenant satisfaction measures; complaints within scope of the housing ombudsman service; safeguarding adults and children; legal compliance in service charge management; and managing a diverse range of neighbourhoods through positive estate management.

The right fit

• Proven experience of working within the social housing sector plus a knowledge of issues relating to supported housing.
• Experience supporting vulnerable customers is essential.
• Strong knowledge of social housing legislation including: tenant satisfaction measures, regulatory standards, complaints within the housing ombudsman service, service charge legislation and safeguarding.
• A resilient and professional approach to problem solving and contract dispute with customers and partners, ensuring compliance is maintained.
• Experience of working to achieve KPI's and targets.
• You have the ability to operate in a fast-paced environment and can be adaptable to changing priorities.
• You have excellent communication skills both written and verbal as well as interpersonal skills to build and maintain relationships.
• You can work as part of a team as well as independently.
• Solid ICT skills with knowledge and experience of using Microsoft Office.
• A full UK driving license with access to your own vehicle is essential.

Who we are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

What we offer

Regenda Homes really is a great place to work - and you don't have to just take our word for it! We're accredited by Best Companies for our 'world class' levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer's contribution to the pension scheme (match funded).
• £250 annual 'Live and Learn' allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

'We regenerate places and create opportunities for people'

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

INDHP

The Company

The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.

The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56.

Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world.

Our core purpose is to regenerate places to create opportunities for people.