Supported Housing Officer

The Regenda Group; Fleetwood; Hybrid; GBP 25,000 - 31,000; Part time

Benefits offered by this job

Flexible working options

Participation in staff reward and well

Hybrid Fleetwood office

Job summary

The Regenda Group is seeking a Supported Housing Officer in Fleetwood to deliver high-quality housing management for tenants in Supported Housing, as directed by the Neighbourhood and Communities Team Leader.

You will support regulatory compliance, safeguarding, and tenant satisfaction measures, while managing a diverse range of neighbourhoods through positive estate management in a hybrid Fleetwood-based role.

Qualifications

• Proven experience in the social housing sector.
• Experience supporting vulnerable customers is essential.
• Knowledge of social housing legislation including tenant satisfaction measures, regulatory standards and safeguarding.
• Ability to work to KPI targets and adapt to changing priorities.
• Excellent written and verbal communication; able to build relationships.
• Full UK driving license with access to your own vehicle.

Responsibilities

• Provide high-quality, customer-centric housing management to tenants in Supported Housing.
• Support the Neighbourhood and Communities Team Leader to meet regulator standards and tenant satisfaction targets.
• Assist with estate management duties and positive neighbourhood outcomes.

Skills

Social housing knowledge

Experience supporting vulnerable users

KPI achievement

Communication skills

Teamwork / independent working

ICT skills

Full UK driving licence

Job description

Proposed Interview Date

W/C 30th November 2026

• Part-time (28 hours, 4 days) (flexible on days)
• Fleetwood office base, hybrid working
  

• Annual salary of £27,955 (£34,944 FTE)
• Permanent role
• Part-time (28 hours, 4 days) (flexible on days)
• Fleetwood office base, hybrid working
  

The role

The purpose of a Supported Housing Officer at Regenda Homes is to provide a high quality, effective and customer centric housing management service to the tenants in Supported Housing as directed by the Neighbourhood and Communities Team Leader.

The role will support the team in meeting all relevant expectations and standards relating to the social housing regulator and tenant satisfaction measures; complaints within scope of the housing ombudsman service; safeguarding adults and children; legal compliance in service charge management; and managing a diverse range of neighbourhoods through positive estate management.

The right fit

• Proven experience of working within the social housing sector plus a knowledge of issues relating to supported housing.
• Experience supporting vulnerable customers is essential.
• Strong knowledge of social housing legislation including: tenant satisfaction measures, regulatory standards, complaints within the housing ombudsman service, service charge legislation and safeguarding.
• A resilient and professional approach to problem solving and contract dispute with customers and partners, ensuring compliance is maintained.
• Experience of working to achieve KPI’s and targets.
• You have the ability to operate in a fast-paced environment and can be adaptable to changing priorities.
• You have excellent communication skills both written and verbal as well as interpersonal skills to build and maintain relationships.
• You can work as part of a team as well as independently.
• Solid ICT skills with knowledge and experience of using Microsoft Office.
• A full UK driving license with access to your own vehicle is essential.

Who We Are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

Our People Services team will review your application and will be in touch shortly.

What We Offer

Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer’s contribution to the pension scheme (match funded).
• £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.