Tenant Liaison officer

Regenda Group; Liverpool, Manchester; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Flexible working options

27 days paid annual leave

8 bank holidays

6 volunteering days

Pension contribution up to 9%

£250 Live and Learn allowance

Enhanced maternity/paternity/adoption

Employee Assistance Programme

Learning and development opportunities

Interest free loans for tools/computer

Monthly staff lottery

Job summary

The Tenant Liaison Officer role at Regenda Group will be the main contact for residents, clients and project teams across retrofit, refurbishment and maintenance works. It requires strong communication, a focus on resident satisfaction and support for project delivery.

The role covers Liverpool and Manchester and is offered as a permanent, full-time position with flexible patterns. The role is based on a 39-hour week with a salary of £31,500 (FTE).

Qualifications

• Experience in a Tenant Liaison Officer, Resident Liaison Officer, Customer Service, Housing, or Community Engagement role.
• Experience working within social housing, construction, retrofit, refurbishment, or planned maintenance projects.
• Understanding of resident engagement and complaint resolution processes.
• Knowledge of vulnerable customer needs and safeguarding principles.
• Driving License with access to a car.

Responsibilities

• Serve as the primary contact for residents, clients and project delivery teams throughout retrofit, refurbishment and maintenance programmes.
• Deliver an exceptional customer experience and maintain clear, effective communication.
• Ensure high levels of resident satisfaction while supporting project delivery.

Skills

Tenant liaison experience

Social housing exposure

Resident engagement

Safeguarding knowledge

Driver's license

Job description

The Vacancy

• Annual salary of £31,500 (FTE)
• Permanent role
• Full-time (39 hours), part-time and flexible working patterns available
• Contracts across Liverpool & Manchester

Please Note: We are not using recruitment agencies for this position. All applicants should apply directly through the Regenda Website. Any applications submitted through agencies will not be considered.

Proposed Interview Date: 27th November 2026

The role

The Tenant Liaison Officer serves as the primary point of contact for residents, clients, and project delivery teams throughout retrofit, refurbishment, and planned maintenance programmes. The role is responsible for delivering an exceptional customer experience, maintaining clear and effective communication, and ensuring high levels of resident satisfaction while supporting the successful delivery of projects.

The right fit

• Experience in a Tenant Liaison Officer, Resident Liaison Officer, Customer Service, Housing, or Community Engagement role.
• Experience working within social housing, construction, retrofit, refurbishment, or planned maintenance projects.
• Understanding of resident engagement and complaint resolution processes.
• Knowledge of vulnerable customer needs and safeguarding principles.
• Driving License with access to a car

Who we are

Ecogee specialise in providing both retrofit and new build solutions that make homes more energy efficient. Our services include; fabric insulation, ventilation systems, and renewable technologies such as air source heat pumps and solar panels.

Originally established in 2012, we were set up in response to the Government's energy efficiency programme to tackle fuel poverty and reduce carbon emissions.

Ecogee is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

What we offer

Ecogee really is a great place to work - and you don't have to just take our word for it! We're accredited by Best Companies for our 'world class' levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.
• 27 days paid annual leave each year in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Long-term and serious illness payment support scheme
• Up to 9% employer's contribution to the pension scheme (match funded).
• £250 annual 'Live and Learn' allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of tools, computer equipment, and travel season tickets.
• Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled, minority ethnic, LGBT and female candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we'd encourage you to submit your application as early as possible.

INDHP

The Company

We are more than just estate agents, we are Redwing. We help you to buy, rent, sell and manage the places you love across Liverpool, Merseyside, and the North West.

We're a boutique property agency with specialist teams in sales and lettings, marketing, property management and asset management.

We offer a range of professional property services, expertly handled by our award-winning teams.