Head of Housing

Thriving Investments Limited; Royal Borough of Greenwich; Ibrido; GBP 85.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

28 days leave + bank holidays

Private pension

Bonus scheme

Training and development

Retail and leisure discounts

Descrizione del lavoro

Thriving Investments Limited is seeking a Head of Housing to lead the end-to-end operational housing management for the growing general needs portfolio within ReSI Homes. You will mobilise new homes, onboard third-party managing agents, and ensure regulatory compliance, customer experience, and performance oversight as the portfolio scales.

Based in London with hybrid working pattern (three days on site) and regular site visits to Gloucestershire and Worcestershire, you will work at the

Competenze

• Senior-level experience leading general needs housing management in a regulated environment.
• Strong knowledge of regulatory frameworks and consumer standards.
• Proven track record mobilising and scaling housing portfolios or developments.
• Experience managing and holding third-party managing agents to account.

Mansioni

• Lead end-to-end operational housing management for the growing portfolio.
• Oversee mobilisation of new homes and onboarding of third-party agents.
• Ensure regulatory compliance, customer experience and performance oversight at scale.
• Provide input into investment decision making to shape portfolio growth.
• Collaborate with regulators, authorities, and partners to meet housing standards.

Conoscenze

Senior leadership

Regulatory frameworks

Portfolio mobilisation

Third-party governance

Descrizione del lavoro

ReSI Homes provides high-quality rental homes, with Thriving Investments acting as the socially conscious fund manager behind the portfolio. Thriving Investments invests across a range of housing tenures, combining market returns for investors with meaningful social impact.

Together, we currently manage over 5,300 homes representing £1.1bn of assets under management, with ambitious plans for further growth.

More about the role

This is not a traditional housing management role. We are looking for an experienced, commercially minded Head of Housing to play a pivotal role in the For‑ProfitRegistered Provider,ReSIHomes,supporting the expansion of ourportfolio intosocial and affordable rentas it scales from delivery intolong‑termoperation.

You will lead the end-to-endoperational housing management of Thriving Investments' growing general needs portfolio within ReSIHomes- from mobilisation of new homes and onboarding ofthird‑partymanaging agents, through to regulatory compliance, customerexperienceand performance oversight at scale. With first homes onboarding from December 2026 and significant growth planned thereafter, you will ensure services are compliant,customer‑focusedand effectively mobilised from day one.

Operating at the intersection of regulation,operationsand commercial delivery, you will work closely with senior colleagues, local authorities and managing agents to ensure services meet the Regulator of Social Housing's expectations whileremainingsustainable and scalable within aninvestment‑backedenvironment. This includes ownership of tenancy management arrangements, nominations, data quality, customerstandardsand performance reporting as the portfolio grows. You will provide operational input into investment decision making to help shape the growing portfolio.

This is a hands-on, visible role with real accountability, suited to someone confident operating across the full housing management lifecycle, wider housing tenures, and comfortable managing outcomes through partners rather thanin‑houseteams. It is an opportunity to help shape how general needs housing is delivered within a modern, commercially disciplined Registered Provider.

More about you

Please note: If we receive a high volume of applications, we reserve the right to use the desirable criteria as part of our shortlisting process.

Essential criteria

• Senior‑levelexperience leading general needs housing management within a regulated social or affordable rent environment, with accountability forportfolio‑levelservice delivery.
• Strong working knowledge of regulatory frameworks and consumer standards, with experience supporting governance, regulatoryassuranceand audit activity rather than frontline case management.
• Proven experience mobilising and scaling housing portfolios or new developments, including readiness, handover, dataqualityand customer onboarding.
• Demonstrable experience managing and holdingthird‑partymanaging agents to account across performance, compliance,reportingand risk.

Desirable criteria

• Experience working within aFor‑ProfitRegistered Provider orinvestment‑backedhousing model.
• Experience overseeing complaints performance and service standards, including working to the Housing Ombudsman's Complaint Handling Code.
• Wider housing management experience, including property management, other tenure types, customer service and engagement.

Location & working pattern

This role can be based from our London working three days per week on site, with the remaining time working from home. Regular site visits (a few times per month) will be requiredacross the property portfolio. The majority of the portfolio is based in Gloucestershire and Worcestershire.

The benefits

We are an ambitious and growing business, offering challenge, development andlong‑termcareer opportunity.This role could provide the foundation for a wider career aswe grow the affordable housing investment platform.

Our benefits package includes:

• 28 days' annual leave plus bank holidays
• Private pension
• Bonus scheme
• Training and development
• Additionalperksincluding retail and leisure discounts

Inclusivity at Thriving Investments

We believe diversity drives innovation and stronger outcomes. We welcome applications from individuals of all backgrounds and are proud to be an equal opportunity employer.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on .

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.