Income Officer

Regenda Group; Woodhouses; Hybrid; GBP 24.000 - 30.000; Teilzeit

Benefits dieser Stelle

27 days annual leave

Pension up to 9%

Learning opportunities

Employee support

Zusammenfassung

Regenda Group in Oldham is seeking an Income Officer to manage Petrus rent accounts and support the income management service. The role focuses on achieving collection targets, improving customer satisfaction, and sustaining tenancies while contributing to the financial stability of Regenda Group.

Applicants should have experience with complex needs and housing-related debt, plus a strong customer-focused approach and excellent communication skills.

Qualifikationen

• Experience supporting people with complex needs including drug/alcohol dependency.
• Experience managing housing-related debt on a patch basis.
• Understanding of rent recovery processes, possession law and welfare reform impact.
• Ability to meet performance indicators and targets through prioritisation.
• Excellent written and verbal communication skills.
• Customer-centric approach and strong interpersonal skills.
• Full UK driving license with access to own vehicle.

Aufgaben

• Manage Petrus rent accounts and contribute to the income management service.
• Achieve stated rates of collection and improve customer satisfaction.
• Support sustainable tenancies and financial stability for Regenda Group.
• Ensure the customer voice informs service delivery and drive improvements.

Kenntnisse

Complex needs support

Housing debt management

Rent recovery knowledge

Performance targets

Communication skills

Customer focus

Driving license

Jobbeschreibung

The Vacancy

• Annual salary of £27,068 (£33,835 FTE)
• Fixed term role (9 months)
• Part-time (28 hours, 4 days) (flexible on days worked)
• Oldham office base, hybrid working

Proposed Interview Date: W/C 30th November 2026

The role

In this Income Officer role, you will be managing Petrus rent accounts (Our charity supporting people with complex needs experiencing or at risk of homelessness) and contributing to the delivery of an effective and efficient income management service. Achieving stated rates of collection, consistently improving customer satisfaction levels, maximisation of Regenda tenants' income, sustainable tenancies and financial stability of the Regenda Group.

You will ensure the customer voice is at the heart of service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements.

The right fit

• You have experience of supporting people with complex needs including drug/alcohol dependency.
• Experience of managing a range of housing related debt on a patch basis is essential.
• You must have an understanding of the rent recovery process including the law around possession and government policy around welfare reform and its impact on the sector, Regenda and our customers.
• You're able to meet performance indicators and targets by prioritising a heavy workload.
• You have excellent communication skills both written and verbal.
• You have a customer centric approach and good interpersonal skills to create and maintain relationships.
• You must have a full UK driving license with access to your own vehicle.

Who we are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard.

Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

What we offer

Regenda Homes really is a great place to work - and you don't have to just take our word for it! We're accredited by Best Companies for our 'world class' levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people's lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer's contribution to the pension scheme (match funded).
• £250 annual 'Live and Learn' allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

"We regenerate places and create opportunities for people"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

The Company

The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. We own or manage around 13,000 properties across the region, including social rented housing, housing for older people, supported housing, private rented property, shared ownership and housing for sale.

The Regenda Group is made up of Regenda Homes and its wholly-owned subsidiaries M&Y Maintenance and Construction, Redwing Living, McDonald Property Rentals, Petrus Community, The Learning Foundry, Positive Footprints and Centre 56.

Our mission is to provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world.

Our core purpose is to regenerate places to create opportunities for people.