Supported Housing Services Manager

Public Sector; Luton; On-site; GBP 40,000 - 42,000; Full time

Job summary

Supported Housing Services Manager role in Luton, Bedfordshire, United Kingdom, from a not-for-profit housing association, is seeking an experienced leader to deliver safe, high‑quality accommodation and person‑centred support.

You will lead a team of Team Leaders, Coordinators and Support Coaches, oversee budgets, KPIs and safeguarding, and work with local authorities and external partners to improve services.

Qualifications

• Experience managing supported housing, hostel or similar services.
• Proven ability to lead, motivate and develop teams.
• Strong knowledge of housing management, tenancy sustainment and safeguarding.
• Experience managing budgets, KPIs, performance and operational risk.
• Understanding of housing legislation, regulation and best practice.

Responsibilities

• Lead, manage and develop a team of Team Leaders, Coordinators and Support Coaches.
• Oversee safe, secure and effective management of supported accommodation.
• Promote a trauma-informed and psychologically informed approach across the service.
• Set objectives and performance measures, driving accountability and continuous improvement.
• Monitor KPIs including voids, rent collection, arrears, customer satisfaction and tenancy sustainment.
• Ensure safeguarding, complaints and operational risks are managed effectively.
• Maintain high standards of housing management, support delivery, record keeping and internal auditing.
• Work with Finance, Property and Housing teams on income, repairs, compliance and voids.
• Build relationships with local authorities, community organisations, partner agencies and external stakeholders.
• Identify opportunities for grants, tenders and service development.
• Ensure services comply with legislation, regulation and best practice.
• Take accountability for service budgets, income management and financial performance.
• Produce regular performance reports and take action for improvement.
• Contribute to the Homes with Support strategy and organisational objectives.

Skills

Team leadership

Team management

Communication skills

Budget oversight

Stakeholder engagement

Job description

Supported Housing Services Manager

Location: Luton, Bedfordshire
Salary:£40,000 – £42,000
Permanent | Full-time

We are working with a well-established not-for-profit housing association to recruit a Hostel Services Manager to lead the effective delivery and development of its supported accommodation services across Luton.

This is a key management position with responsibility for ensuring customers receive safe, secure and high-quality accommodation alongside effective, person-centred support.

The Opportunity

This is an excellent opportunity for an experienced Hostel Services Manager, Supported Housing Manager or Housing Services Manager to take ownership of a key service, lead a dedicated team and help shape the future delivery of supported accommodation.If you are looking for a role where you can make a genuine difference to customers while driving operational performance and service improvement, we would be keen to hear from you.

The Role

As Supported Housing Services Manager, you will:

• Lead, manage and develop a team of Team Leaders, Coordinators and Support Coaches.
• Have overall oversight of the safe, secure and effective management of supported accommodation.
• Promote a trauma-informed and psychologically informed approach across the service.
• Set clear objectives and performance measures, driving accountability and continuous improvement.
• Monitor key performance indicators including voids, rent collection, arrears, customer satisfaction and tenancy sustainment.
• Ensure safeguarding concerns, complaints and operational risks are managed effectively.
• Maintain high standards of housing management, support delivery, record keeping and internal auditing.
• Work closely with Finance, Property and Housing teams to ensure effective management of income, repairs, compliance and voids.
• Build strong relationships with local authorities, community organisations, partner agencies and external stakeholders.
• Identify opportunities for grants, tenders and service development, supporting bids and submissions where appropriate.
• Ensure services comply with relevant legislation, regulation, policies and best practice.
• Take accountability for service budgets, income management and financial performance.
• Produce regular performance reports, identifying areas for improvement and taking appropriate action.
• Contribute to the wider Homes with Support strategy and organisational objectives.

About You

We are looking for an experienced housing or supported housing professional with:

• Experience managing supported housing, hostel or similar services.
• Proven experience of leading, motivating and developing teams.
• Strong knowledge of housing management, tenancy sustainment and safeguarding.
• Experience managing budgets, KPIs, performance and operational risk.
• A good understanding of relevant housing legislation, regulation and best practice.
• Experience working with local authorities and external support agencies.
• Excellent written and verbal communication skills.
• A proactive, organised and solutions-focused approach.
• Resilience and the ability to manage complex and challenging situations.
• A genuine commitment to delivering excellent customer service and positive outcomes.

If you’re an ambitious housing profesional looking to make a lasting impact within a values-driven housing association, we’d love to hear from you.