Supported Housing Manager

Housing Limited; Manchester; On-site; GBP 42,000 - 60,000; Full time

Job summary

The Housing Network (THN) in Manchester seeks an experienced Supported Housing Manager to lead a new dispersed accommodation service. You will provide leadership, ensure trauma-informed, person-centred support and drive high-quality outcomes for survivors of domestic abuse and their families.

Responsibilities include safeguarding, risk management, occupancy, budget oversight and developing partnerships with local authorities and housing, health and police colleagues across Manchester.

Qualifications

• Experience managing supported housing, domestic abuse, homelessness or similar services.
• Strong knowledge of safeguarding, risk management and multi-agency working.
• Experience leading teams and managing service performance.
• Knowledge of trauma-informed and person-centred approaches.
• Understanding of housing management, tenancy sustainment and move-on planning.
• Excellent communication, leadership and problem-solving skills.
• Commitment to equality, diversity and inclusion.
• Full UK driving licence and company car & fuel card provided.

Responsibilities

• Lead, motivate and develop a team delivering specialist support to survivors of domestic abuse and their families.
• Ensure services are delivered using trauma-informed, strengths-based and psychologically informed approaches.
• Oversee safeguarding, risk management and high-risk domestic abuse cases, ensuring robust assessments and safety planning are in place.
• Manage referrals, placements and occupancy across dispersed accommodation.
• Support residents to progress towards sustainable housing, recovery and greater independence.
• Monitor service quality, compliance, outcomes and KPI performance.
• Manage budgets and resources effectively to ensure value for money and service excellence.
• Develop strong partnerships with local authorities, domestic abuse services, police, health professionals and other stakeholders across Manchester.

Skills

Strategic leadership

Team development

Trauma-informed approach

Safeguarding & risk management

Multi-agency partnership

Communication skills

Problem solving

Equality & inclusion

Budget management

Job description

AOP Rise is a new dispersed safe accommodation service in Manchester supporting adult victims and survivors of domestic abuse with complex and intersecting needs, and their children where applicable. The service provides short-term accommodation alongside intensive specialist support, safety planning, recovery-focused interventions and move-on support to help people achieve independence and long-term housing stability.

The Opportunity We are seeking an experienced and compassionate Supported Housing Manager to lead this important service. This is an exciting opportunity to shape a new provision that places safety, empowerment and recovery at its heart. You will provide leadership and operational oversight across all aspects of the service, ensuring residents receive high-quality, trauma-informed and person-centred support. You will be responsible for managing staff, safeguarding, quality assurance, occupancy, contract performance, budgets and partnerships while driving a culture of continuous improvement and positive outcomes.

As Supported Housing Manager, you will:

• Lead, motivate and develop a team delivering specialist support to survivors of domestic abuse and their families.
• Ensure services are delivered using trauma-informed, strengths-based and psychologically informed approaches.
• Oversee safeguarding, risk management and high-risk domestic abuse cases, ensuring robust assessments and safety planning are in place.
• Manage referrals, placements and occupancy across dispersed accommodation.
• Support residents to progress towards sustainable housing, recovery and greater independence.
• Monitor service quality, compliance, outcomes and KPI performance.
• Manage budgets and resources effectively to ensure value for money and service excellence.
• Develop strong partnerships with local authorities, domestic abuse services, police, health professionals and other stakeholders across Manchester.

You will have:

• Experience managing supported housing, domestic abuse, homelessness or similar services.
• Strong knowledge of domestic abuse, safeguarding, risk management and multi-agency working.
• Experience leading teams, developing staff and managing service performance.
• Knowledge of trauma-informed and person-centred approaches.
• Understanding of housing management, tenancy sustainment and move-on planning.
• Excellent communication, leadership and problem-solving skills.
• A commitment to equality, diversity and inclusion.
• A full UK driving licence and company car & fuel card provided.

Why Join THN

This is an opportunity to lead a service that changes lives. You'll join a supportive organisation committed to innovation, collaboration and delivering outstanding services for people facing significant adversity. You'll have the chance to influence service development, support a dedicated team and make a lasting impact on survivors of domestic abuse and their families. If you are a values-driven leader with experience in supported housing, homelessness or domestic abuse services and are ready to make a difference, we'd love to hear from you.

At The Housing Network (THN), we believe everyone deserves more than just a roof over their head. Our mission is to provide safe accommodation, specialist support and meaningful opportunities that help people rebuild their lives. We are a values-led organisation committed to delivering Better Accommodation, Better Support and Better Partnerships for people facing homelessness and other complex challenges.