Supported Accommodation Manager TAFF205

Taff Housing Association; Caerphilly; On-site; GBP 38,000 - 46,000; Full time

Job summary

Taff Housing Association in Caerphilly is seeking a Supported Accommodation Manager to launch our new service for six care-experienced young people aged 16–18. You will lead a dedicated team, provide trauma-informed support and help residents move towards independent living.

We offer clinical supervision, reflective practice and ongoing training within a psychologically informed environment, with line management responsibilities and on-call duties as part of a dynamic, supportive workplace.

Qualifications

• Level 5 Management Diploma or equivalent required or willingness to work towards.
• Excellent literacy and numeracy skills.
• Educated to degree level or equivalent.
• Experience of support work in housing, voluntary agency or social services.
• Understanding of trauma-informed environments and safeguarding procedures.

Responsibilities

• Oversee daily operation of the supported accommodation for six care-experienced young people aged 16–18 in Newbridge, Caerphilly.
• Provide line management and leadership to the accommodation team.
• Ensure PTSD-informed, trauma-informed, psychologically-based support for residents.
• Lead development of the new service and participate in on-call rota and flexible hours.

Skills

Leadership

Communication

Literacy

Numeracy

Trauma-informed practice

Budget management

Team supervision

Flexibility

Calm under pressure

Creativity

Education

Level 5 Management Diploma or equivalent

Degree level education

Job description

Location: On site / Caerphilly, UK
job type: Permanent / Full-time
Sector and subsector: Housing | Housing Association
AnnualFixed salary:£ 41976.00

We are looking for a caring, compassionate and confident Supported Accommodation Manager to help launch our new supported accommodation service in Newbridge, Caerphilly.

This is an exciting opportunity to shape a new Taff service from the beginning. You will lead a team supporting six care-experienced young people aged 16–18, helping them build the skills, confidence and stability they need to move on successfully into independent living. We believe good support is built through positive relationships. This means working alongside residents rather than doing things to them. You’ll help create a safe, supportive environment where residents feel listened to, respected and able to work towards achieving their goals.

No two days will be the same. You’ll be leading support that is shaped by real lives, experiences and progress, helping young people build trust, confidence and stability at their own pace. This is a meaningful challenge, and you’ll be supported to lead it well. At Taff, we work in a psychologically informed way and aim to build resilience in trauma-affected young people. This work can bring up many difficult emotions, both for them and for the colleagues who walk alongside them. Every member of the support team at Taff brings their own personality, experience and perspective. Together, this creates a workplace that’s supportive, inclusive and genuinely welcoming.

To help you lead the service well, you’ll receive clinical supervision, regular reflective practice and ongoing training and learning opportunities, because we want to support you to grow in your career as much as you support the young people on their journeys.

What you’ll do…

To be responsible for the day-to-day operation of our supported accommodation provision in Newbridge, Caerphilly for six care-experienced young people aged 16-18.Working alongside support officers, you’ll provide line management and leadership to the accommodation team, making sure young people living in the service receive psychologically and trauma-informed support that helps them move towards independent living.

What you’ll bring to the role…

• Level 5 Management Diploma or equivalent or a willingness to work towards
• Excellent literacy and numeracy skills
• Educated to degree level or equivalent
• At least three years' experience of support work in a housing, voluntary agency or social services field
• Excellent understanding of psychologically and trauma informed environments and practices
• Experience of managing, leading or supervising colleagues in a support environment
• Excellent understanding of All Wales Safeguarding Procedures
• A working knowledge of supported housing management issues
• An awareness of health and safety law and practice
• Experience of having financial oversight and managing a budget
• A flexible and innovative approach to issues and problem solving, and a positive approach to change
• Willing and able to work flexibly, involving some evening meetings, and some unsociable hours as well as participation in an on-call rota.
• Calm under pressure
• Self-motivated, creative and able to contribute to the development of a new service

Other useful information

We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch with Sally Evans at [e-mail]

Interview Date: Friday, 6th November 2026.

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds.