Support Workers

The Salvation Army; Manchester; Presencial; GBP 18.000 - 24.000; Jornada completa

Descripción de la vacante

The Salvation Army's Manchester Homelessness Services is seeking compassionate Support Workers to deliver a person-centred programme for adults experiencing homelessness. You will work across three centres, helping residents access housing, healthcare, employment and training opportunities, while promoting wellbeing and independence.

You will join a dedicated team committed to trauma-informed practice, strong communication, and high-quality service delivery.

Formación

• Experience or understanding of the needs of people experiencing homelessness or vulnerability.
• Strong communication and interpersonal skills.
• Ability to manage workload and work under pressure.
• Person-centred approach with commitment to trauma-informed practice.
• Good IT skills, including Microsoft Office and databases.

Responsabilidades

• Develop and deliver a high-quality programme of support promoting client choice and control.
• Work as part of a team to achieve contractual and quality outcomes and ensure a positive experience for clients and colleagues.

Conocimientos

Strong communication

Interpersonal skills

Trauma-informed practice

Time management

Homelessness awareness

Herramientas

Microsoft Office

Databases

Descripción del empleo

Together, these services provide accommodation and tailored support for men and women aged 18 and over who are experiencing homelessness. The service includes one 10 bed centre and two 15-bed centres, offering a safe and stable environment where residents can begin rebuilding their lives and work towards greater independence.

At Manchester Homeless Services, we take a person-centred approach, supporting individuals with a wide range of needs. Our dedicated team works alongside residents to help them access housing, healthcare, employment and training opportunities, while also promoting wellbeing, social inclusion, and independent living skills. Our aim is to empower people to overcome the challenges that have led to homelessness and move forward positively.

Support Workers are responsible for developing and delivering a high-quality programme of support which promotes client choice and control. To address client support needs, enable them to achieve positive life changes and ultimately empower them to lead more sustainable lifestyles. To work as part of a team to achieve contractual and quality outcomes., A friendly, approachable, professional and committed to ensuring that clients, visitors and colleagues receive a positive experience when accessing Manchester Homelessness Services.

The post holder should have the ability and willingness to work within, be empathic with and promote the Christian ethos and values of The Salvation Army Mission

• Developing and delivering a high-quality programme of support which promotes client choice and control. To address client support needs, enable them to achieve positive life changes and ultimately empower them to lead more sustainable lifestyles. To work as part of a team to achieve contractual and quality outcomes.
• Work as part of the wider team to help ensure a positive experience at Manchester Homelessness Services.

Appointment will be subject to;

• Satisfactory references
• A criminal record check DBS Disclosures Enhanced - Adult with Adult barred list
• Evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here.

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records.

• Experience or understanding of the needs of people experiencing homelessness or vulnerability
• Strong communication and interpersonal skills
• The ability to manage your workload and make sound decisions under pressure
• A person-centred approach with a commitment to trauma-informed practice
• Good IT skills, including Microsoft Office and databases
• A commitment to continuous professional development
• Previous experience working within Homelessness
• Handle cash and ensure that all accounting records are accurately maintained.
• Handle incoming telephone calls and mail appropriately.