Support Worker

The Salvation Army; Manchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Salvation Army's Manchester Homeless Services is seeking a Support Worker to deliver a high-quality, person-centred support programme for adults experiencing homelessness. You will help clients access housing, healthcare, employment and training, while promoting wellbeing and independent living skills.

Working as part of a team, you will support clients to achieve positive life changes and sustainable lifestyles, with a commitment to trauma-informed practice and the Christian ethos of The

Qualifications

• Experience or understanding of the needs of people experiencing homelessness or vulnerability.
• Strong communication and interpersonal skills.
• Ability to manage workload and make sound decisions under pressure.
• Person-centred approach with commitment to trauma-informed practice.
• Good IT skills, including Microsoft Office and databases.
• Commitment to continuous professional development.
• Previous experience working within Homelessness.
• Handle cash and ensure accounting records are accurate.
• Handle incoming telephone calls and mail appropriately.
• Maintain friendly, professional, positive experience for clients, visitors and colleagues.
• Work as part of the wider team to ensure a positive experience at Manchester Homelessness Services.

Responsibilities

• Developing and delivering a high-quality programme of support which promotes client choice and control.
• Address client support needs to enable positive life changes and sustainable lifestyles.
• Work as part of a team to achieve contractual and quality outcomes.
• Support the Christian ethos and values of The Salvation Army Mission.

Skills

Homelessness experience

Communication

Workload management

Trauma-informed care

IT skills

CPD commitment

Teamwork

Cash handling

Phone/mail handling

Customer experience

Tools

Microsoft Office

Job description

Interview Date: To be confirmed

Manchester Homeless Services is a Salvation Army Lifehouse service providing safe, supported accommodation for adults experiencing homelessness across three locations in Manchester:

Discovery House: 54 Every Street, Manchester, M4 7DN,

Independence House: 120 Barmouth Street, Manchester, M11 3TB,

Endeavour House: 235 Broom Lane, Manchester, M19 3LZ

Together, these services provide accommodation and tailored support for men and women aged 18 and over who are experiencing homelessness. The service includes one 10 bed centre and two 15-bed centres, offering a safe and stable environment where residents can begin rebuilding their lives and work towards greater independence.

At Manchester Homeless Services, we take a person-centred approach, supporting individuals with a wide range of needs. Our dedicated team works alongside residents to help them access housing, healthcare, employment and training opportunities, while also promoting wellbeing, social inclusion, and independent living skills. Our aim is to empower people to overcome the challenges that have led to homelessness and move forward positively.

Support Workers are responsible for developing and delivering a high-quality programme of support which promotes client choice and control. To address client support needs, enable them to achieve positive life changes and ultimately empower them to lead more sustainable lifestyles. To work as part of a team to achieve contractual and quality outcomes.

• Experience or understanding of the needs of people experiencing homelessness or vulnerability
• Strong communication and interpersonal skills
• The ability to manage your workload and make sound decisions under pressure
• A person-centred approach with a commitment to trauma-informed practice
• Good IT skills, including Microsoft Office and databases
• A commitment to continuous professional development
• Previous experience working within Homelessness
• Handle cash and ensure that all accounting records are accurately maintained.
• Handle incoming telephone calls and mail appropriately.
• A friendly, approachable, professional and committed to ensuring that clients, visitors and colleagues receive a positive experience when accessing Manchester Homelessness Services.
• Work as part of the wider team to help ensure a positive experience at Manchester Homelessness Services.

Support Workers are responsible for :

Developing and delivering a high-quality programme of support which promotes client choice and control. To address client support needs, enable them to achieve positive life changes and ultimately empower them to lead more sustainable lifestyles. To work as part of a team to achieve contractual and quality outcomes.

The post holder should have the ability and willingness to work within, be empathic with and promote the Christian ethos and values of The Salvation Army Mission

Appointment will be subject to:

• Satisfactory references
• A criminal record check DBS Disclosures Enhanced - Adult with Adult barred list
• Evidence of your Right to Work in the UK in line with Home Office requirements. As we are not a licensed sponsor, applicants must already have the right to work in the UK. Details on how to prove your Right to Work can be found here.

The Salvation Army actively promote equality of opportunity for all with the right mix of talent, skills and potential, and we welcome applications from a wide range of candidates, including those with criminal records.

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Proud member of the Disability Confident employer scheme

Support Worker

Company: The Salvation Army Salary: Not specified Hours: Full-time Location: M4 7DN Job type: Permanent Posting date: 29 Oct 2026 Closing date: 26 Nov 2026

Summary

Working Pattern: 4 week rolling rota across seven days

Interview Date: To be confirmed

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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