Support Worker - Mental Health

Peabody Trust; Cheshunt; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

25 days annual holiday

2 volunteering days per year

Flexible benefits

Life assurance 4x salary

Up to 10% pension

Family-friendly policies

Job summary

Peabody is hiring a Mental Health Support Worker to support adults with lived experience of mental health challenges in Hertfordshire. You will help them gain independence, develop living skills and progress on their recovery journey through person-centred, trauma-informed care in our Cheshunt service.

The role involves needs and risk assessments, planning, promoting independence, liaising with partners, documenting outcomes, and attending partnership meetings.

Qualifications

• Experience supporting vulnerable adults, ideally in a mental health setting.
• Strong communication with residents, colleagues and external partners.
• Commitment to excellent customer service and promoting independence.
• Willingness to work flexibly across services, including evenings and weekends.
• Access to a vehicle and valid UK driving licence.
• IT literacy and data entry proficiency.
• Knowledge of safeguarding, equality & diversity, and health & safety.

Responsibilities

• Carry out needs and risk assessments and develop review plans.
• Promote co-production and involve customers in shaping support.
• Help customers maximise income, benefits, and budgeting.
• Assist with accommodation maintenance and move-on readiness.
• Record all interactions accurately in electronic systems.
• Liaise with colleagues and partner agencies on safeguarding and risk.
• Represent service at partnership meetings and events.
• Support with medication prompts and health self-management.
• Carry out admin duties and follow policies and safety requirements.

Skills

Experience with vulnerable adults

Strong communication skills

Customer service oriented

Driving licence

Flexible working

IT literacy

Safeguarding knowledge

Resilience

Independent working

Qualification progression willingness

Education

QCF Level 2 in Health & Social Care or higher

Tools

Microsoft Office

Job description

Our Vacancy

Are you passionate about supporting people to live independently and achieve their goals? If so, this rewarding opportunity at Peabody could be the perfect fit for you.

As a Mental Health Support Worker, you'll work within our HPFT-funded services in Hertfordshire, supporting adults with lived experience of mental health challenges. You'll help individuals build stability, develop independent living skills, and move forward in their recovery journey through a person-centred and trauma-informed approach. Working across our service in Cheshunt, you'll play a vital role in empowering customers to overcome barriers, improve their wellbeing, and achieve greater independence.

What you'll do

• Carry out needs and risk assessments, develop and review support plans in line with policies and stakeholder requirements.
• Promote co-production, ensuring customers are actively involved in shaping their own support.
• Support customers to maximise income, access benefits, and manage their finances and household budgeting.
• Help customers maintain their accommodation and prepare for move-on to independent living.
• Accurately record all customer interactions and outcomes using electronic systems, ensuring compliance with contract and performance requirements.
• Liaise with colleagues, partner agencies, and stakeholders regarding safeguarding, welfare, and risk concerns.
• Promote the service to customers and professionals, attending partnership meetings and events where required.
• Support customers with medication prompts and encourage self-management of health and wellbeing.
• Carry out administrative duties and adhere to all policies, procedures, and health and safety requirements.

Please note this role will require an Enhanced DBS check as well as participation in an on-call rota.

What you'll need

You're a compassionate and resilient individual who is passionate about making a positive difference in people's lives. You're able to build strong, trusting relationships and support customers with empathy while maintaining professional boundaries. You're also organised, adaptable, and confident working both independently and as part of a team in a dynamic environment.

• Experience supporting vulnerable adults, ideally within a mental health setting.
• Strong communication skills and the ability to work effectively with residents, colleagues, and external partners.
• A commitment to delivering excellent customer service and promoting independence.
• Access to a vehicle and a full, valid, UK Driving License.
• Willingness to work flexibly across services, including occasional evenings, weekends, and participation in an on-call rota.
• Good IT literacy, including confidence using Microsoft Office and data entry systems.
• Knowledge of safeguarding, equality and diversity, and health and safety in supported housing.
• The ability to manage a busy and emotionally demanding workload with resilience and professionalism.
• Confidence working independently, including lone working when required.
• A willingness to work towards (or hold) a relevant qualification such as QCF Level 2 in Health & Social Care or higher.

Please note this role will require an Enhanced DBS check as well as participation in an on-call rota.

Why join us

At Peabody, our values guide everything we do - Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

What you'll get in return

• 25 days' annual holiday (plus bank holidays)
• 2 paid volunteering days each year
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Life assurance at 4x your salary
• Up to 10% pension contribution
• Family-friendly policies
• A role where your support helps people thrive

Please read before applying

This role will require an Enhanced DBS check as well as participation in an on-call rota.

As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Interviews will be taking place in person on the 23rd and 24th July at our Cheshunt location.