Outreach Support Worker

Peabody; Harlow; On-site; GBP 16,000 - 21,000; Part time

Benefits offered by this job

25 days annual holiday

2 volunteering days per year

Flexible benefits scheme

Life assurance 4x salary

Pension contribution up to 10%

Job summary

Peabody is seeking a compassionate Outreach Support Worker (part-time) to assist vulnerable individuals across the Epping and Harlow area. The role is fixed-term until June 2027, offering 25.5 hours per week Monday to Friday, with responsibilities including home visits, tenancy support, welfare navigation, and inter-agency coordination.

The role emphasises empowerment and resilience-building over direct care, with DBS enhanced checks, a UK driving licence, and access to a vehicle required.

Qualifications

• Experience in a supportive role (professional or voluntary).
• Experience supporting individuals with mental/physical health or employment challenges.
• Understanding housingsupport needs and welfare benefits
• Ability to provide pre-tenancy advice and ongoing tenancy support
• Excellent communication and problem-solving skills
• Holds a valid UK driving licence and has access to a vehicle
• Willingness to undergo an Enhanced DBS check

Responsibilities

• Visit customers in their homes to support tenancy maintenance and life skills.
• Assist with navigating welfare benefits and accessing services.
• Liaise with external agencies to coordinate support.
• Provide crisis intervention when needed with empathy and professionalism

Skills

Empathy

Clear communication

Problem solving

Driving licence

Independent working

Job description

Are you someone who’s compassionate, proactive, and loves helping others build confidence and independence? Do you enjoy being out and about, meeting people, and making a real difference in your community? If so, this could be the perfect role for you.

We’re looking for a part time Outreach Support Worker to join us on a fixed term contract, to support vulnerable individuals across the Epping and Harlow area of Essex. You’ll be helping people overcome challenges related to mental health, physical health, and employment.

What your day might look like

• Start by visiting customers in their homes, helping them maintain their tenancies and and build essential life skills.
• Support individuals with navigating welfare benefits, accessing services, and building confidence.
• Liaise with external agencies to ensure customers get the right support at the right time.
• Provide crisis intervention when needed, always with empathy and professionalism.

What makes this role special

Please note, this isn’t a personal care worker role. This is a role where it’s about empowering people, not doing things for them. You’ll help customers build resilience, develop skills, and take control of their lives. You’ll be their cheerleader, guide and advocate.

You’ll be part of a passionate team that’s committed to helping people flourish, and you’ll have the freedom to work independently while making a real impact. A role where your support creates independence

Could it be you?

We’re looking for someone who:

• Has experience (professional or voluntary) in a supportive role
• Has worked with individuals facing mental health, health-related, or employment challenges
• Understands housing support needs and welfare benefits
• Can provide pre-tenancy advice and ongoing tenancy support
• Communicates clearly and solves problems with confidence
• Holds a valid UK driving licence and has access to a vehicle
• Is happy to undergo an Enhanced DBS check

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• 2 paid volunteering days each year
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Life assurance at 4x your salary
• Up to 10% pension contribution

Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

The role is community based, so you will need to hold a valid UK driving licence and has access to a vehicle, to be able to travel around the community.

The role is part time and a fixed term contract until June 2027 - Hours and days to be discussed during the interview. (Part Time – 25.5 hours per week, Monday to Friday)

Interviews will be held in person at our Pitsea office on the 11th September 2026