Support Worker - Complex Needs & PBS Focus

Care England; Leeds; Hybrid; GBP 27,000 - 37,000; Full time

Benefits offered by this job

Pension Contribution

Holidays

Internal training for progression

Job summary

Care England is seeking dedicated Support Workers to provide safe, person-centred care for individuals with complex needs within structured care environments in Leeds. Roles may involve 3:1, 4:1 or 5:1 staffing and require calm, professional responses during behavioural escalations.

Experience with safeguarding, DoLS, PBS plans and detailed care plans is essential. Roles offer progression through internal training and DMI-style development opportunities.

Responsibilities

• Deliver high-quality, person-centred support in accordance with the individual's care plan, risk assessments, Positive Behaviour Support (PBS) plan, DoLS authorisation and other agreed protocols.
• Work effectively within 3:1, 4:1 and 5:1 staffing arrangements and understand individual staff roles during periods of increased risk.
• Recognise individual triggers, early warning signs and changes in behaviour and respond proactively.
• Use appropriate verbal and non-verbal de-escalation techniques to reduce distress and prevent escalation.
• Maintain calm, neutral and non-confrontational communication during challenging situations.
• Use distraction, redirection, environmental changes, sensory strategies and appropriate reduction of demands where identified within the individual's care plan.
• Support individuals with complex communication needs using simple language, visual aids, structured choices and other agreed communication strategies.
• Provide support with personal care, daily living activities, meals, medication, community access and meaningful activities as required.
• Maintain professional boundaries while developing positive and trusting relationships.
• Accurately record care delivery, behavioural observations, incidents, restrictive interventions and other significant events.
• Immediately elevate safeguarding concerns, injuries, incidents, medication concerns and changes in presentation.

Job description

Care England is seeking dedicated Support Workers to provide safe, person-centred care for individuals with complex needs within structured care environments in Leeds. Roles may involve 3:1, 4:1 or 5:1 staffing and require calm, professional responses during behavioural escalations.

Experience with safeguarding, DoLS, PBS plans and detailed care plans is essential. Roles offer progression through internal training and DMI-style development opportunities.