Senior Support Workers

Concept 11; Leicester; Presencial; GBP 12.000 - 18.000; Jornada completa

Descripción de la vacante

Concept 11 is seeking a dedicated care worker to provide direct care and shift support for individuals with complex needs and challenging behaviours.

You will guide care staff, help coordinate enhanced staffing, monitor care plans and risk assessments, and identify triggers to lead appropriate responses during incidents. This role requires experience in health and social care, safeguarding knowledge, and flexibility for 38–48 hours per week.

Formación

• Experience in health and social care supporting individuals with complex needs and challenging behaviours.
• Understanding of safeguarding, duty of care, confidentiality and person-centred care.
• Ability to follow care plans, risk assessments and behavioral support plans.

Responsabilidades

• Provide direct care and shift support to individuals with complex needs and challenging behaviours.
• Guide and support care staff, coordinate enhanced staffing arrangements and monitor care plans and risk assessments.
• Identify behavioural triggers and lead appropriate responses during challenging situations; support de-escalation and incident reporting.

Descripción del empleo

Provide direct care and experienced shift support to individuals with complex needs and challenging behaviours.

Responsibilities include guiding and supporting care staff, helping coordinate enhanced staffing arrangements, monitoring care plans and risk assessments, identifying behavioural triggers, and leading appropriate responses during challenging situations.

The role also involves supporting de-escalation, monitoring care records, reporting incidents, mentoring colleagues and ensuring safe, consistent and person-centred care.

Previous experience in health and social care, supporting individuals with complex needs.Experience supporting people with learning disabilities, autism, mental health needs or behaviours that challenge.Practical experience using positive behaviour support and de-escalation techniques.Understanding of safeguarding, duty of care, confidentiality and person-centred care.Ability to remain calm and professional in challenging situations.Good communication, teamwork and record-keeping skills.Ability to follow individual care plans, risk assessments and behavioural support plans.Flexibility to work shifts and availability for 38–48 hours per week.Unrestricted Right to Work in the UK. Visa sponsorship is not available.Willingness to undertake mandatory training and DBS checks as required.Substantial experience supporting individuals with complex needs and challenging behaviours.Experience working within enhanced staffing arrangements, such as 3:1, 4:1 or 5:1.Practical experience managing behavioural escalation, physical aggression and de-escalation.Experience supporting or guiding other care staff during shifts.Knowledge of Positive Behaviour Support (PBS), risk assessments and incident reporting.Current DMI, PMVA or equivalent recognised physical intervention training is desirable.