Support Worker Complex Needs

RTC Resources Ltd; Wigan; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Paid annual leave

Pension contributions

Free in-house DMI training

Free mandatory training

Ongoing development

Job summary

RTC Resources Ltd is recruiting an experienced Support Worker to assist individuals with complex needs in Wigan. You will help manage distress, enable participation in activities, and promote independence within a coordinated team and approved staffing ratios.

The role requires prior UK care experience, capability in handling challenging behaviours, and a calm, collaborative approach with families and professionals. DMI/PMVA training is desirable; enhanced development is supported.

Qualifications

• Previous UK experience supporting people with complex needs and behaviours that challenge.
• Experience of enhanced staffing packages or comparable intensive support settings.
• Practical experience responding to behavioural escalation and physical aggression.
• Strong teamwork, communication and safeguarding awareness.
• Ability to remain calm and follow detailed care strategies.
• DMI/Dynamis training is highly desirable; PMVA may be considered, subject to review.

Responsibilities

• Deliver person-centred care in line with individual support plans and risk assessments.
• Recognise behavioural triggers and apply de-escalation strategies.
• Assist with personal care, daily living, meals, medication and community access as required.
• Maintain clear care records and promptly report incidents or safeguarding concerns.
• Work consistently with colleagues and communicate with families and professionals.
• Protect dignity and follow least restrictive practice.
• Participate in physical interventions only as a last resort within authorised training.

Skills

UK care experience

Behaviour support

Teamwork

Safeguarding

Communication

Tools

PMVA training

Job description

Support Worker - Complex Needs | Wigan

£14.50 per hour | Permanent | 36-48 hours per week

RTC Resources is recruiting experienced Support Workers on behalf of a specialist care provider in Wigan.

You will support individuals with complex needs, helping them manage distress, participate in meaningful activities and maintain their independence. The role includes supporting behaviours that challenge within a coordinated team, with staffing arrangements that may include 3:1, 4:1 or 5:1 support.

Key duties

• Deliver person-centred care in line with individual support plans and risk assessments.
• Recognise behavioural triggers and apply agreed de-escalation strategies.
• Assist with personal care, daily living, meals, medication and community access as required.
• Maintain clear care records and promptly report incidents or safeguarding concerns.
• Work consistently with colleagues and communicate with families and professionals.
• Protect dignity and follow least restrictive practice.
• Participate in physical interventions only as a last resort within authorised arrangements and current training.

What you'll need

• Previous UK experience supporting people with complex needs and behaviours that challenge.
• Experience of enhanced staffing packages or comparable intensive support settings.
• Practical experience responding to behavioural escalation and physical aggression.
• Strong teamwork, communication and safeguarding awareness.
• The ability to remain calm and follow detailed care strategies.

DMI/Dynamis training is highly desirable. Current or recent PMVA or another recognised physical intervention programme may be considered, subject to review and required training and competency assessments.

Benefits

Paid annual leave, pension contributions, free in-house DMI training, free mandatory training and ongoing development.

Applicants must have UK care/support experience and the right to work in the UK. No sponsorship will be provided.