Support Worker Complex Needs

RTC Resources Ltd; Newcastle upon Tyne; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Paid annual leave

Pension contributions

In-house DMI training and mandatory up

Ongoing development opportunities

Job summary

RTC Resources Ltd is recruiting an experienced Support Worker in Newcastle to provide person-centred support for individuals with complex needs. You will work within a 3:1/4:1/5:1 team, helping residents feel safe and participate in daily activities.

The role requires UK care experience, handling behaviours that challenge with de-escalation and safeguarding awareness. Immediate start available for the permanent position, 36–48 hours per week, £14.50 per hour.

Qualifications

• UK care/support experience required.
• Experience in 3:1, 4:1 or 5:1 support.
• Experience in managing behavioural escalation and aggression.
• Strong communication, teamwork and de-escalation skills.
• Understanding of safeguarding and professional boundaries.
• DMI/Dynamis training desirable; PMVA or similar training may be considered.

Responsibilities

• Deliver person-centred support in line with care plans and risk assessments.
• Recognise triggers and apply de-escalation techniques to reduce distress.
• Assist with personal care, routines, meals, medication and community activities.
• Maintain accurate records and report safeguarding concerns or changes in needs.
• Collaborate with colleagues, families and clinical professionals.
• Prioritise least restrictive practice; physical intervention only when necessary and trained.

Skills

Communication

Teamwork

De-escalation

Safeguarding

Behaviour management

PMVA training

Job description

Support Worker - Complex Needs | Newcastle
£14.50 per hour | Permanent | 36-48 hours per week

RTC Resources is recruiting experienced Support Workers on behalf of a specialist care provider in Newcastle.

This role involves supporting individuals with complex needs and behaviours that challenge. You will work within a coordinated team, which may include 3:1, 4:1 or 5:1 staffing, helping people feel safe, build positive relationships and participate in everyday life.

Your responsibilities

• Deliver person-centred support in line with care plans, risk assessments and Positive Behaviour Support plans.
• Recognise triggers and use de-escalation strategies to reduce distress.
• Support personal care, daily routines, meals, medication and community activities as required.
• Maintain accurate records and report safeguarding concerns or changes in needs.
• Work closely with colleagues, families and clinical professionals.
• Prioritise least restrictive practice, with physical intervention used only as a last resort within authorised arrangements and current training.

What we're looking for

• Previous UK experience supporting people with complex needs and behaviours that challenge.
• Experience of 3:1, 4:1 or 5:1 support, or comparable services supporting people with intensive needs.
• Practical experience managing behavioural escalation and physical aggression.
• Strong communication, teamwork and de-escalation skills.
• An understanding of safeguarding and professional boundaries.
• DMI/Dynamis training is highly desirable. Current or recent PMVA or other recognised physical intervention training may be considered, subject to review and completion of required training and competency assessments.

Benefits

• Paid annual leave, pension contributions, free in-house DMI and mandatory training, and ongoing development opportunities.

Applicants must have UK care/support experience and the right to work in the UK. Sponsorship is not available for this role.