Support Worker – Complex Care

Hollybank Trustees Ltd; Leicester; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Training

Development

Welcome Bonus

Discount Schemes

Refer a Friend

Technology Support

Job summary

Creative Care – Leicester Complex Care Service is seeking a Support Worker for days to provide holistic, person-centred care in an on-site Leicester setting. You will support adults with complex needs, working under direction of the Service Manager to ensure safety, dignity, and quality of life.

Full or part-time permanent roles available; prior experience with learning disabilities, autism, or mental health needs is beneficial.

Qualifications

• A recognised health or social care qualification.
• Experience in care is welcome but not essential; training provided.
• Good verbal and written communication skills are required.
• Ability to work with people with complex needs and challenging behaviours.

Responsibilities

• Mentor new colleagues during induction and support high-quality care delivery.
• Participate in supervision, observation and appraisal processes.
• Provide effective communication including accurate written reports.
• Follow financial procedures and organisational policies.

Skills

Good communication

Written reports

Interpersonal skills

Planning & prioritisation

Positive Behaviour Support

Listening skills

Education

Health or social care qualification

Tools

Microsoft Word

Outlook

WCL transport/transport access

Job description

Location: On site / Colchester Rd, Leicester LE5 2DG, UK
job type: Permanent / Full or part-time
Sector and subsector: Medical & Healthcare | Social Care / Social Worker
HourlyFixed salary:£ 12.71

Job Role:Support Worker – Days

Service:Creative Care – Leicester Complex Care

Hourly Rate:£12.71

About Creative Care – Leicester Complex Care Service

Located in the heart of Leicester, Creative Care offers a warm, welcoming, and thoughtfully adapted supported living setting for adults with complex care needs. Our service supports individuals with learning disabilities, physical disabilities, mental health conditions, and autism.

Each resident benefits from a private, individually designed flat, many with access to gardens, promoting independence and comfort. While some flats have their own outside space, all residents have access to communal outdoor areas.

With a strong focus on person-centred care, we provide 24-hour support tailored to each individual's needs, ensuring a safe, therapeutic, and nurturing environment where residents can thrive.

The individuals we support have a range of complex needs and all require support with behaviours. Our staff work closely with each individual using Positive Behaviour Support (PBS) approaches, person-centred planning, and specialist support strategies to promote positive outcomes and improve quality of life.

Important Information About This Role

This service supports individuals with complex needs. The role requires resilience, confidence, and the ability to remain calm and professional in situations that can be physically and emotionally demanding. Successful candidates should be comfortable supporting individuals during periods of distress and be committed to promoting positive outcomes through person-centred and Positive Behaviour Support approaches.

The role may involve responding to situations where individuals present physical challenges or behaviours of concern. Staff must be able to respond safely, appropriately, and in accordance with agreed support plans, risk assessments, training, and relevant legislation.

A Day in the Life of a Support Worker

No two days are the same, just like the individuals we support. As a Support Worker, you'll be instrumental in delivering bespoke, person-centred care. Every resident has a unique story and journey, and your role is to help them achieve meaningful outcomes, however big or small.

From providing personal care and supporting individuals with complex behavioural needs, to encouraging independence and building strong, trusting relationships, you'll play a vital role in helping people live fulfilling and meaningful lives.

This role can be both physically and emotionally demanding. You will regularly support individuals who display behaviours that challenge and may be required to respond to incidents using de-escalation techniques, Positive Behaviour Support strategies, and agreed support plans. Successful candidates will need to remain calm, resilient, professional, and compassionate in challenging situations while maintaining the safety and wellbeing of the people we support, colleagues, and themselves.

Whilst full training will be provided, we are looking for individuals who are confident, emotionally resilient, and passionate about supporting people with complex needs. Previous experience supporting individuals with learning disabilities, autism, mental health needs, physical disabilities, or behaviours that challenge would be advantageous.

Employee Benefits

As a not for profit organisation, we truly value our team and the incredible work they do. That’s why we offer:

• Training & Development:Access accredited and inhouse training courses. We cover the cost of your qualification, and upon completing Level 2 or above, you’ll receive a £150 bonus (plus £50 for completing the Care Certificate).
• Welcome Bonus: Receive a£250 bonus- £50 after 4 weeks of service and £200 after completing 2 months.
• Discount Schemes:We cover the cost of your Blue Light Card, giving you access to discounts on childcare, shopping, and online courses.
• Refer a Friend:Earn a £200 bonus for each successful referral who joins Creative Care.
• Technology Support:Benefit from digital tools including rota and care planning apps, with full training provided.

What We’re Looking For

While experience in care is welcome, it’s not essential—full training is provided.

We’re looking for compassionate individuals who share our values and are dedicated to making a positive impact. You’ll be a strong advocate for those you support, helping to create a nurturing, innovative, and inclusive environment where both residents and staff can thrive.

Job Description

Job Title: Support Worker

Responsible to: Service Manager

Responsible for: The People We Support

Our Values

Supporting rights, needs, choices and dreams

Seeing the possibility to make a difference in all that we do

Being financially responsible and economically sustainable

Embracing new technology and innovation

Appreciating every colleague’s contribution

Job Summary

To work under the direction of the Service Manager to meet the needs of the people we support, promoting an environment that provides high-quality, personalised care through individual consultation, continued development, and learning.

Key Responsibilities

Colleagues

• Mentor new colleagues during induction to support high-quality care delivery
• Participate in supervision, observation and appraisal processes
• Provide effective communication including accurate written reports

Business

• Follow WCL financial procedures
• Act in line with the organisation’s environmental and sustainability principles

The People We Support

• Help maintain a caring environment aligned with best practice, guidance and legislative requirements
• Contribute to clear and effective communication with all stakeholders
• Deliver high-quality care in line with support plans and organisational policy (including personal care, physical and mental support, medication, activities and engagement)
• Seek and share the views and preferences of the people we support
• Promote high levels of satisfaction among people we support, families, colleagues and commissioners
• Support the Service Manager with complaints and concerns following WCL policy
• Maintain positive relationships with families, the community, and external partners
• Understand and implement safeguarding procedures

Safeguarding

• Complete Safeguarding of Vulnerable Adults and Mental Capacity Act training
• Recognise and report safeguarding concerns appropriately

Health and Safety

As an employee, you must:

• Take reasonable care of your own and others’ health and safety
• Cooperate with the employer to ensure compliance with legislation
• Avoid misuse of equipment or systems provided for safety
• Support the Service Manager in maintaining a safe environment

Data Protection

• Respect confidentiality in line with the Data Protection Act 2018 and ISO27001
• Use and share information only with authorised people and for authorised purposes

This job description is not exhaustive and may be amended to meet service needs.

Person Specification

Qualifications

• A recognised health or social care qualification

Experience

• Evidence of wanting to professionally develop
• Willingness and ability to learn
• Experience supporting people with disabilities, older people, dementia or mental health needs
• Experience working as part of a team

Technical Skills

• Ability to handle basic numerical data, including simple financial information
• Ability to use Microsoft Office (Word and Outlook)
• Ability to use WCL transport or own transport when required

Personal Qualities

• Understanding of fairness and valuing diversity
• Understanding of safeguarding vulnerable adults and the ability to recognise concerns
• Ability to work positively and flexibly as part of a team
• Positive values relating to disability, older people, dementia and mental health
• Understanding of WCL’s key statements and how to demonstrate them
• Ability to provide high-quality support to people with learning disabilities, dementia and mental health needs
• Good verbal and written communication skills
• Ability to listen sensitively
• Strong interpersonal skills
• Ability to develop and maintain positive relationships with others
• Ability to plan, organise and prioritise tasks
• Understanding of positive, person-centred support planning

About Creative Care and We Change Lives (WCL)

Creative Care is part of We Change Lives (WCL), a charity based in the Northwest and Midlands, supporting people with a wide range of needs including complex health conditions, disabilities, and mental health challenges. WCL is committed to delivering compassionate care and enabling individuals to live purposeful, fulfilling lives across residential, supported living, and community based services.