Support Worker

AVS Newcastle ltd; Watford; On-site; GBP 23,000; Full time

Job summary

An established industry player is seeking a passionate Service Support Worker to join their Health and Care service. This role is perfect for those who enjoy helping others and want to make a tangible difference in the community. You will provide essential support to individuals recovering from hospital stays, ensuring they have the assistance they need to lead fulfilling lives. With flexible working arrangements, extensive career development opportunities, and a supportive team environment, this position offers both personal and professional growth. If you're ready to embark on a rewarding career in health and social care, this opportunity is for you.

Benefits

36 days annual leave

Up to 6% contributory pension scheme

Flexible working arrangements

Career development opportunities

Employee discounts

Mental health and wellbeing support

Collaborative team environment

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Full UK driving licence and access to a vehicle.
• Previous experience in health and care in the community.

Responsibilities

• Provide practical and emotional help to service users.
• Assist adults following a hospital stay for early discharge.
• Support service users post-hospital discharge.

Skills

People Skills

Flexibility

Professionalism

Knowledge of NHS and Social Care

Education

Experience in Health and Care

Job description

Service Support Worker - Assisted Discharge

Location: Watford and surrounding area

Hours: 21 per week

Salary: £22,932 per annum based on 35 hours per week

Contract: Fixed term contract until end of May 2026

Driving Requirement: Full UK Driving Licence and access to a vehicle (Mandatory). Business mileage paid.

Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?

We are looking for a passionate and enthusiastic person with great people skills to join our Health and Care service as a Service Support Worker. If you have a caring, patient, and helpful nature, you could make a tangible difference in someone's life. No professional experience? No problem. If you can make someone feel cared for and comfortable, you'd be a perfect fit for us.

Our service support workers are a friendly face to those who may be struggling to do things for themselves due to age, illness, or vulnerability. You'll help people enjoy healthier, more fulfilling lives. A career in Health and Care is rewarding and offers extensive progression opportunities, allowing you to build meaningful relationships with colleagues and service users. It’s not just a job, but a way to give back to your community.

What does a day in the life of a Service Support Worker involve?

1. Providing practical and emotional help (telephone calls, welfare checks, shopping, etc.) and guidance to service users.
2. Providing reactive, focused, and flexible assistance to adults following a hospital stay to enable early discharge.
3. Responding to referrals from Clinicians and Community Health Professionals.
4. Assessing service users' needs, completing, and following a support plan for the individual.
5. Supporting service users in the weeks after hospital discharge or to prevent readmission.
6. Taking someone to a hospital appointment they otherwise couldn't get to or picking up prescriptions and shopping.

To be a successful Service Support Worker, what do you need?

1. A full UK manual driving licence and access to a vehicle. Business mileage paid.
2. Previous experience in health and care in the community.
3. Good knowledge of services provided by the NHS and Social Care.
4. Ability to improve service quality for the benefit of users.
5. Professionalism in dealing with queries in a diplomatic and confidential manner.
6. Flexibility in working hours outside the norm.

Please note there is no personal care or administration of medication in this role.

The closing date for applications is 23.59 on 11th May 2025.

What will you get in return?

1. 36 days annual leave (including bank holidays) + option to buy 5 extra days.
2. Up to 6% contributory pension scheme.
3. Flexible working arrangements.
4. Wide range of career development and learning opportunities.
5. Access to discounts via Blue Light Discount Card and employee benefits platform.
6. Mental health and wellbeing support.
7. Collaborative team environment.
8. Cycle2Work bicycle leasing scheme.
9. Interest-free season ticket loan for commuting expenses.

At The British Red Cross, we are committed to diversity and inclusion, ensuring all staff and volunteers can bring their true selves to work without fear of discrimination. We support various networks including Race and Equality, LGBT+, Disability and Wellness, Gender, Carers, and Young Staff.

Together, we are the world's emergency responders