Support Worker

SPIDER; Tetford; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Salary range £25,877.80–£27,647.81 per

28 days annual leave + bank holidays

4% employer pension contribution

Real Living Wage

Get it as you earn it—real‑time pay

Job summary

SPIDER is advertising on behalf of an organisation delivering ARCH (Accessing Resource from Crisis to Home) and seeking Support Workers to join the team on a full-time, permanent basis. Roles cover Norwich/Central Norfolk and East Norfolk/Waveney, with 37 hours per week and a comprehensive package including a real Living Wage and benefits.

You will provide person-centered support to people with complex needs, helping them build independence, access housing, benefits and community services while

Qualifications

• Experience in supporting people with complex needs.
• Excellent interpersonal and communication skills.
• Willingness to travel and access to a vehicle for business use.

Responsibilities

• Provide person-centred support in clients' homes, community settings, temporary accommodation and other venues.
• Build trusting relationships and assist with housing, homelessness, tenancy sustainment, benefits, finances, and daily living.
• Support harm reduction, routine building, life skills, coping strategies and social networks.
• Collaborate with Recovery Coordinators, colleagues and external agencies to identify resources and interventions.
• Maintain accurate records and handle safeguarding concerns and risk changes.
• Promote dignity, equality and independence while liaising with health professionals and partner organisations.

Skills

Interpersonal skills

Communication skills

Willingness to travel

Vehicle access

Job description

Support Worker – Spider is advertising on behalf an organisation committed to supporting people experiencing mental health difficulties to achieve greater independence, improve their wellbeing and live fulfilling lives within their communities, who are looking for Support Workers to join their ARCH (Accessing Resource from Crisis to Home) team on a full-time, permanent basis.

There are four opportunities available: three Support Worker positions covering Norwich/Central Norfolk, and one Support Worker position covering East Norfolk/Waveney.

Fantastic company package includes:

• Salary: £25,877.80 – £27,647.81 per annum
• Holiday: 28 days annual leave, plus bank holidays
• Pension: 4% employer pension contribution
• Employee extras such as: Real Living Wage, 'Get it as you earn it' real-time payments, buy and sell annual leave, staff loans, Death in Service benefit, Employee Assistance Programme, counselling service, flu jabs, free eye tests and continuing professional development opportunities

About the role

As an ARCH Support Worker, you will provide person-centred, strengths-based support to people with complex needs, helping them build confidence, improve their wellbeing and develop the skills needed to live as independently as possible within their communities.

You will work alongside clients to identify their strengths, needs and personal goals, providing practical and emotional support with areas including housing, homelessness, tenancy sustainment, benefits, finances, daily living, routine building, life skills and accessing community services. You will also support people to develop positive social networks, engage with health and community services and access appropriate resources and opportunities.

Working closely with Recovery Coordinators, colleagues, families, carers, health professionals and partner organisations, you will help deliver effective support, advocate for clients and contribute to positive outcomes. You will maintain professional boundaries, complete accurate records and respond appropriately to safeguarding and changes in risk. Working hours for this role will be 37 hours per week.

Main Duties and Responsibilities

• Provide person-centred, strengths-based support to clients in their homes, community settings, temporary accommodation and other appropriate venues
• Build positive and trusting relationships with people with complex needs, providing practical support with housing, homelessness, tenancy sustainment, benefits, finances, appointments and daily living
• Support clients with areas including harm reduction, substance use, routine building, life skills, coping strategies and developing positive social networks
• Work closely with Recovery Coordinators, colleagues and external agencies to identify appropriate resources, support plans and interventions that promote independence and recovery
• Maintain accurate records and documentation, while identifying and responding appropriately to safeguarding concerns, changes in risk and other issues in line with organisational policies
• Promote dignity, choice, equality and independence, liaising with health professionals, partner agencies and community organisations to help clients access appropriate support and achieve positive outcomes

About you

As a Support Worker, you will have excellent interpersonal and communication skills, with the ability to build trusting relationships with people who may have complex needs. You will be compassionate, resilient and committed to empowering people to make informed choices, take ownership of their recovery and achieve greater independence.

You will be organised and able to manage your own workload, maintain accurate records and work confidently both independently and as part of a wider team. Experience of working with people with complex needs or providing support services would be advantageous, as would knowledge of mental health services and experience of lone working within a community setting. A willingness to travel and access to a vehicle for business use are essential.

About Them

The organisation is committed to supporting people experiencing mental health difficulties to achieve greater independence, improve their wellbeing and live fulfilling lives within their communities. Through a strengths-based and recovery-focused approach, the organisation works in partnership with individuals to build confidence, develop skills and access the support and opportunities they need to achieve their personal goals.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.