Support Worker

Orwell Housing Association; Norwich; On-site; GBP 16,000 - 29,000; Full time

Benefits offered by this job

22 days annual leave

DBS checks provided

Cashback Health plan

Blue Light Card access

Orwell Academy training

Wellbeing programme

Job summary

Orwell Housing Association is seeking a dedicated Support Worker for Hinde House in Norwich. The role focuses on delivering temporary supported housing for vulnerable women who are homeless or at risk, guiding them toward independence and building confidence through tailored, strengths‑based support.

You will work with customers to develop personalised plans, manage risks safely in partnership with other agencies, and help them connect with community opportunities.

Qualifications

• GCSE Maths and English at grade 9-4 / A-C or equivalent.
• Full driving licence desirable.

Responsibilities

• Work closely with each customer to create a personalised, outcome‑focused support plan reflecting goals and strengths.
• Help customers understand and manage risks safely, encouraging positive risk‑taking for confidence and wellbeing.
• Assist with referrals and risk assessments to maintain a safe environment and safeguarding practices.

Education

GCSE Maths

GCSE English

Job description

Support Worker - Hinde HouseSalary: £16,125.92 per annum(FTE £28,668.31 per annum)Hours: 22.5; PermanentShift Pattern: 7:30am-15:00, 12:00-19:30,15:00-22:30Ref: HH046

Looking for a role where you can create meaningful change every day? Join our dedicated team delivering temporary supported housing for vulnerable women in Norwich. In this rewarding role, you'll support women who are homeless or at risk of homelessness and need a little extra help before they're ready to sustain a home of their own.

You'll provide strengths‑based, individually tailored support that reflects each woman's goals, hopes, and aspirations. Working alongside customers, you'll help them feel safe, supported, and truly valued, making sure they have the widest opportunities to grow, build confidence, and enhance their lives.

Please note that we do not offer visa sponsorship. Applicants must have the right to work in the UK and provide relevant documentation if appointed.

About Hinde House... Hinde House is centrally located on Bethel Street in Norwich, just a short walk from the city's shops, cafés and essential amenities, with excellent transport links nearby including regular bus routes and Norwich Train Station only a 20‑minute walk away.

What you'll be doing:

• Work closely with each customer to create a personalised, outcome‑focused support plan that truly reflects their goals, strengths and aspirations.
• Help customers understand and manage risks safely, encouraging positive risk‑taking that supports confidence, wellbeing and personal growth — always in partnership with other support agencies.
• Play an active role in referrals and risk assessments, helping the team maintain a safe, supportive environment for customers, colleagues and the building by following good practice and safeguarding guidance.
• Build positive relationships with customers and wider partners, helping the service grow, develop and continue delivering the best possible support.
• Support customers to connect with their local community, build new networks and explore opportunities in volunteering, training, education and employment.
• Be a strong advocate for our customers, taking the time to understand their lived experiences and ensuring their voices guide the support they receive.

More benefits of joining #TeamOrwell:

• 22 days annual leave. (Please note that bank‑holiday work will be required as part of this role)
• Reward and recognition awards.
• Free DBS checks.
• Cashback Health plan.
• Access to Blue Light Card - membership fees apply.
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy
• Wellbeing programme.

Person Specification...

• GCSE Maths and English (Grade 9-4 / A-C or equivalent)
• A full driving licence is desirable

Interview Date: To be confirmed

Before you apply Orwell is committed to safeguarding, safer recruitment and equality of opportunity. This role is subject to an Enhanced DBS check with Children Barred List. Applicants who have lived or worked overseas within the last five years may also be required to provide a Statement of Good Conduct. As a Disability Confident Leader, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from all backgrounds and will make reasonable adjustments throughout the recruitment process where needed. If you don't meet every requirement but feel you would be a great fit for the role, we'd still love to hear from you.