Support Worker

Housing Diversity Network; Norwich; On-site; GBP 16,000 - 29,000; Full time

Benefits offered by this job

22 days annual leave

DBS checks

Health plan

Blue Light Card

Orwell Academy training

Wellbeing programme

Job summary

Orwell Housing is seeking a dedicated Support Worker for Hinde House in Norwich. You will deliver personalised, strengths-based support to women who are homeless or at risk, helping them set goals, access resources and build confidence in a safe environment.

The role involves collaboration with partners, safeguarding practices, and contributing to a holistic service that advances residents' independence and wellbeing. DBS checks are part of the process; visa sponsorship is not offered.

Qualifications

• GCSE Maths and English (Grade 9-4 / A-C or equivalent).
• Full driving licence desirable.

Responsibilities

• Create personalised, outcome-focused support plans reflecting each customer's goals, strengths and aspirations.
• Help customers understand and manage risks safely, encouraging positive risk-taking in partnership with other support services.
• Participate in referrals and risk assessments to maintain a safe, supportive environment for customers and staff.
• Build positive relationships with customers and partners to support service growth and quality of care.
• Support customers to connect with local communities, volunteering, training, education and employment opportunities.
• Advocate for customers and ensure their lived experiences guide the support they receive.

Skills

Driving licence

Education

GCSE Maths and English

Job description

Looking for a role where you can create meaningful change every day?

Join our dedicated team delivering temporary supported housing for vulnerable women in Norwich. In this rewarding role, you’ll support women who are homeless or at risk of homelessness and need a little extra help before they’re ready to sustain a home of their own.

You’ll provide strengths-based, individually tailored support that reflects each woman’s goals, hopes, and aspirations. Working alongside customers, you’ll help them feel safe, supported, and truly valued, making sure they have the widest opportunities to grow, build confidence, and enhance their lives.

Please note that we do not offer visa sponsorship. Applicants must have the right to work in the UK and provide relevant documentation if appointed.

Support Worker - Hinde House

Salary: £16,125.92 per annum

(FTE £28,668.31 per annum)

Hours: 22.5; Permanent

Shift Pattern: 7:30am-15:00pm, 12:00pm-19:30pm, 15:00pm-22:30pm

Ref: HH046

About Hinde House...

Hinde House is centrally located on Bethel Street in Norwich, just a short walk from the city’s shops, cafés and essential amenities, with excellent transport links nearby including regular bus routes and Norwich Train Station only a 20-minute walk away.

What you’ll be doing:

• Work closely with each customer to create a personalised, outcome-focused support plan that truly reflects their goals, strengths and aspirations.
• Help customers understand and manage risks safely, encouraging positive risk-taking that supports confidence, wellbeing and personal growth - always in partnership with other support agencies.
• Play an active role in referrals and risk assessments, helping the team maintain a safe, supportive environment for customers, colleagues and the building by following good practice and safeguarding guidance.
• Build positive relationships with customers and wider partners, helping the service grow, develop and continue delivering the best possible support.
• Support customers to connect with their local community, build new networks and explore opportunities in volunteering, training, education and employment.
• Be a strong advocate for our customers, taking the time to understand their lived experiences and ensuring their voices guide the support they receive.

More benefits of joining #TeamOrwell:

• 22 days annual leave. (Please note that bank-holiday work will be required as part of this role.
• Reward and recognition awards.
• Free DBS checks.
• Cashback Health plan.
• Access to Blue Light Card – membership fees apply.
• Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
• Wellbeing programme.

Person Specification:

• GCSE Maths and English (Grade 9-4 / A-C or equivalent)
• A full driving licence is desirable

Interview Date:

To be confirmed

Before you apply

Orwell is committed to safeguarding, safer recruitment and equality of opportunity.

This role is subject to an Enhanced DBS check with Children Barred List. Applicants who have lived or worked overseas within the last five years may also be required to provide a Statement of Good Conduct.

As a Disability Confident Leader, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from all backgrounds and will make reasonable adjustments throughout the recruitment process where needed.

By applying, you confirm that you have read and accept our Privacy Notice: https://www.orwell-housing.co.uk/privacy-policy

For recruitment documents, policies and career guidance, visit our Career Hub: https://www.orwell-housing.co.uk/careerhub