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Orwell Housing Association; Norwich; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

22 days annual leave (bank-holiday if/

Reward and recognition awards

Free DBS checks

Cashback Health plan

Access to Blue Light Card - membership

Ongoing training and development &

Orwell Academy opportunities to prog

Job summary

Orwell Housing Association in Norwich is seeking a dedicated support worker to help vulnerable women move towards independent living. You will work one-to-one to develop tailored goals and ensure access to services in a compassionate, strengths-based approach.

The role focuses on risk management, safeguarding and building community links, with a strong emphasis on person-centred outcomes. We offer DBS checks, training, and a supportive team environment.

Qualifications

• GCSE Maths and English (Grade 9-4 / A-C or equivalent).
• A full driving licence is desirable.

Responsibilities

• Create personalised, outcome-focused support plans with each customer.
• Help customers understand and manage risks safely, encouraging positive risk-taking.
• Play an active role in referrals and risk assessments to maintain a safe environment.
• Build positive relationships with customers and wider partners to support service growth.
• Support customers to connect with their local community, volunteering, training and employment.
• Be a strong advocate for customers, ensuring their voices guide the support they receive.

Education

GCSE Maths and English

Full driving licence desirable

Job description

Shift Pattern: 7:30am-15:00pm, 12:00pm-19:30pm,

15:00pm

-22:30pm

Ref: HH046

Looking for a role where you can create meaningful change every day?

Join our dedicated team delivering temporary supported housing for vulnerable women in Norwich. In this rewarding role, you'll support women who are homeless or at risk of homelessness and need a little extra help before they're ready to sustain a home of their own.

You'll provide strengths-based, individually tailored support that reflects each woman's goals, hopes, and aspirations. Working alongside customers, you'll help them feel safe, supported, and truly valued, making sure they have the widest opportunities to grow, build confidence, and enhance their lives.

Please note that we do

not offer visa sponsorship. Applicants must have the right to work in the UK and provide relevant documentation if appointed.

Hinde House is centrally located on Bethel Street in Norwich, just a short walk from the city's shops, cafés and essential amenities, with excellent transport links nearby including regular bus routes and Norwich Train Station only a 20-minute walk away.

What you'll be doing:

Work closely with each customer to create a personalised, outcome-focused support plan that truly reflects their goals, strengths and aspirations.

Help customers understand and manage risks safely, encouraging positive risk-taking that supports confidence, wellbeing and personal growth - always in partnership with other support agencies.

Play an active role in referrals and risk assessments, helping the team maintain a safe, supportive environment for customers, colleagues and the building by following good practice and safeguarding guidance.

Build positive relationships with customers and wider partners, helping the service grow, develop and continue delivering the best possible support.

Support customers to connect with their local community, build new networks and explore opportunities in volunteering, training, education and employment.

Be a strong advocate for our customers, taking the time to understand their lived experiences and ensuring their voices guide the support they receive.

More benefits of joining #TeamOrwell:

When you join Orwell, you become part of a values-driven team that puts people first and you'll also have access to a variety of benefits that help you feel appreciated and able to thrive, such as:

• 22 days annual leave. (Please note that bank-holiday work will be required as part of this role)


• Reward and recognition awards.


• Free DBS checks.


• Cashback Health plan.


• Access to Blue Light Card - membership fees apply.


• Ongoing training and development & opportunities to progress in your role through the Orwell Academy

Person Specification...

• GCSE Maths and English (Grade 9-4 / A-C or equivalent)


• A full driving licence is desirable

Interview Date: To be confirmed

Before you apply

Orwell is committed to safeguarding, safer recruitment and equality of opportunity.

This role is subject to an

Enhanced DBS check with Children Barred List. Applicants who have lived or worked overseas within the last five years may also be required to provide a

Statement of Good Conduct.

As a

Disability Confident Leader, we are committed to creating an inclusive workplace where everyone can thrive. We actively encourage applications from all backgrounds and will make reasonable adjustments throughout the recruitment process where needed.

If you don't meet every requirement but feel you would be a great fit for the role, we'd still love to hear from you.

For support with your application, please contact our Talent Team at

01473 228782.

By applying, you confirm that you have read and accept our Privacy Notice:

https://www.orwell-housing.co.uk/privacy-policy

For recruitment documents, policies and career guidance, visit our Career Hub:

https://www.orwell-housing.co.uk/careerhub