Support Worker

BRC Jobs; Honiton; On-site; GBP 21,000 - 23,000; Full time

Job summary

BRC Jobs in Honiton/Exeter is seeking a Support Worker to assist veterans and individuals at risk of homelessness. You will provide person-centred support, manage a caseload, and work with a wider team to help customers achieve independence and goals.

The role requires empathy, strong communication, and a proactive approach to navigate housing, mental health, and related challenges in a community setting.

Qualifications

• Experience supporting vulnerable individuals in housing support, homelessness, or social care is desirable.
• Strong communication and listening skills with the ability to tailor support.

Responsibilities

• Manage a caseload of approximately 5-8 customers.
• Provide person-centred support to veterans and those at risk of homelessness.
• Create, review, and update support plans and risk assessments.
• Support customers with housing, mental health, benefits, employment, and education needs.
• Collaborate with external agencies, landlords, and partner organisations.
• Help customers access services and opportunities within their community.
• Promote independence and self-determination.
• Use initiative and problem-solving to handle challenging situations.

Skills

Caseload management

Communication skills

Empathy

Problem-solving

Job description

Support Worker: Veterans, complex needs

LOCATION: Honiton and Exeter

HOURS: 37.5 hours per week - Monday to Friday (Required to work 1 Saturday out of 6)

SALARY: £15.34 + Holiday pay

DURATION: Temp to perm

Are you passionate about making a positive difference in people's lives? We are looking for a dedicated Support Worker to join our team, supporting veterans and individuals who have experienced homelessness or are at risk of homelessness. This is a rewarding opportunity to provide person-centred, solution-focused support to help people achieve their goals, develop independence, and move forward with confidence.

About the Role

As a Support Worker, you will manage a caseload of approximately 5-8 customers, allowing you the time and capacity to provide high-quality, tailored support. You will work as part of a wider team supporting individuals with moderate to high support needs across the Honiton and Exeter areas. You will take a holistic approach to support, working with customers to identify their goals and aspirations while helping them build the skills needed to live independently.

Your responsibilities will include:

• Providing person-centred support to veterans and people experiencing homelessness.
• Managing a caseload and developing positive working relationships with customers.
• Creating, reviewing, and updating support plans and risk assessments.
• Supporting customers with issues including housing, mental health, substance misuse, benefits, employment, education, and training.
• Working collaboratively with external agencies, landlords, and partner organisations.
• Supporting individuals to access services and opportunities within their community.
• Promoting independence, choice, and self-determination.
• Using initiative and problem-solving skills to manage challenging situations positively.

Preferred Requirements:

• Demonstrate a deep understanding and empathy for the unique challenges faced by ex-veterans
• Possess excellent communication skills, with the ability to listen, empathize, and provide tailored support
• Exhibit a proactive and problem-solving mindset, ready to navigate complex situations with care and diligence
• Collaborate effectively with a diverse range of stakeholders, including healthcare professionals and community organizations
• Maintain meticulous records and documentation, ensuring the highest standards of care and compliance

About you:

• Experience supporting vulnerable individuals from a range of backgrounds.
• Experience working within housing support, homelessness, social care, or a similar environment (desirable).
• The ability to build positive relationships with customers, colleagues, and external partners.
• Experience completing records, support plans, action plans, and risk assessments.
• A good understanding of safeguarding and the challenges faced by vulnerable people.
• The ability to work independently, manage your own workload, and contribute effectively as part of a team.
• A flexible and proactive approach, with strong communication and problem-solving skills.
• The ability to promote independence and empower individuals to achieve their goals.