Support Team Manager

Mirus Wales; Bridgend; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

20 days annual leave

Bank Holidays

Cycle to Work Scheme

Employee Assistance Programme

Travel allowance (45p per mile)

Job summary

Mirus Wales seeks a Support Team Manager in Bridgend to lead senior support workers and staff, ensuring high-quality person-centred care within budget and contracts. You will drive safeguarding, staff training, and positive wellbeing while building strong community links.

You will manage care hours, rotas, and risk assessments, lead on service delivery, and support the development of staff through a full training programme and funded QCF qualification.

Qualifications

• QCF level 4/5 management qualification or willing to work towards
• Experience of supporting people who have learning disabilities with minimum 1 year’s management experience
• Experience of liaising with external agencies, families, and representatives
• Experience of working within legislative guidelines e.g., MCA, Safeguarding, Health and Safety, DOLS
• Ability to work flexibly and take part in an 'Out of Hours' service
• Ability to work across a range of teams including MDTs
• Fully funded and supported qualification – QCF
• Full training programme and opportunities for development
• 20 days' Annual Leave plus Bank Holidays (increases after 12 months)
• Cycle to Work Scheme
• Paid travel at 45p per mile between services
• Employee Assistance Programme

Responsibilities

• Deliver high-quality person-centred services through strong line management of the senior support workers and support staff teams
• Manage care hours, rotas and contracts and deliver against key objectives within budget
• Deliver a positive health, safety and wellbeing culture
• Ensure safeguarding standards and staff training are current
• Lead teams to enable people to play an active role in their community and maintain important relationships
• Ensure services meet contract and commissioned hours requirements
• Oversee implementation of support plans and risk assessments and keep them updated
• Encourage and enable people supported to maximise independence and community involvement
• Ensure feedback from people supported is gathered and actions taken to improve plans

Skills

Management experience

Leadership

Flexible working

Education

QCF level 4/5 management qualification

Job description

We have an exciting opportunity for a Support Team Manager to join our dedicated team in Bridgend.

You will need to hold a full UK driving license for this role.

About Mirus:

For 40 years, we haveprovidedsupportsopeoplecando the things they love, achieve their goals, and live good lives- always with voice, choice, and control.

We support people with learning disabilities, mental ill-health, and autistic people. Our services are shaped by the people who use them – we listento andvalue eachperson's unique voice and experiences,creatingan environment where everyone feels heard and understood.

We know that people have better lives when they feel part of their community – and the community benefits too!That'swhy we work with others to build networks that encourage people to explore opportunities, discover new interests, develop relationships, and enhance their independence.

Everything we do is guided by our values: Together, Respectful, Responsible, Empowering, and Courageous.

About the role:

Reporting to the Registered Manager,you'll deliver high-quality person-centred services through strong line management of the senior support workers and support staff teams. You'll deliver excellent care and support planning practice, leading by example as a practice role model. You'll deliver great outcomes for the people we support. You'll be responsible for managing your services within budget, manage care hours, rotas and contracts and deliver against key objectives. You'll deliver a positive health, safety and wellbeing culture.

What will you be doing?

• Ensure the care and support planning and personalised risk assessment processes are well managed.
• Uphold highest standards relating to Safeguarding and ensure all staff training is current.
• Lead the teams in delivering person centred support which ensures people make and maintain relationships that are important to them.
• Lead the teams in enabling people to play an active role in their community and achieve the things that matter to them.
• Deliver services in accordance with the contract, budget, and commissioned hours.
• Lead staff in the implementation of all support plans / guidance and to ensure plans and risk assessments are current and appropriately updated.
• Ensure the involvement and inclusion of all people as well as their circle of support if desired.
• Lead teams who encourage and enable people we support to maximise independence and to be active in their community.
• Ensure people are supported to give feedback on the support received and act upon this feedback, updating support plans accordingly.
• Ensure the delivery of Active Support across your services in accordance with Mirus strategy.

What we're looking for:

• QCF level 4/5 management qualification or willing to work towards
• Experience of supporting people who have learning disabilities, with minimum 1 year's management experience
• Experience of positively liaising with external agencies, families, and representatives
• Experience of working within legislative guidelines, i.e., C IW Standards, Mental Capacity Act, Safeguarding, Health and Safety, DOLS etc
• Ability to work flexibly and take part in an 'Out of Hours' service
• Ability to work effectively across a range of teams, to include peer group and Multi-Disciplinary Teams
• Fully funded and supported qualification–QCF.
• Full training programme and opportunities for development and promotion.
• 20 days' Annual Leave, plus Bank Holidays ( Your annual holiday entitlement increases by 1 day a year on the first full month after your 12 months service (to maximum of 29).
• Cycle to Work Scheme
• Paid work-related travel at 45p per mile between services.
• Employee Assistance Programme.