Support Team Administrator

Lawrence Dean Recruitment; Bishop's Stortford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Bonus scheme

Full training

20 days holiday + bank holidays

Pension scheme

Friendly team

9-5 hours

Job summary

Lawrence Dean Recruitment is helping a growing financial services company in Bishop's Stortford recruit a Support Team Administrator. The role combines administration and customer service, with training and opportunities to develop knowledge of financial services.

You will manage customer enquiries, prepare quotations, and support the sales team to ensure accurate records. The position offers a clear progression path, Monday to Friday, 9:00am–5:00pm, with full training and a supportive team

Qualifications

• Previous administration, customer service or sales support experience.
• Excellent communication and professional telephone manner.
• Strong organisational skills with ability to manage multiple tasks.

Responsibilities

• Provide excellent customer service and maintain relationships with customers and partners.
• Support onboarding for new customer and business accounts, recording information accurately.
• Answer calls and emails, log enquiries, and provide timely assistance.

Skills

Communication

Administration

Customer service

Teamwork

Attention to detail

Problem-solving

Tools

CRM systems

Job description

Are you an organised, customer-focused individual who enjoys a varied role combining administration and customer service? Our client is a successful and growing financial services company based in Bishop's Stortford, looking to recruit a Support Team Administrator to join their friendly and supportive team. This is a fantastic opportunity for someone with strong communication and administration skills who enjoys building relationships, managing customer enquiries and providing excellent service. You will be joining a collaborative team within an established business, with full training and opportunities to develop your knowledge of the financial services industry.

Support Team Administrator Job Overview

• Providing excellent customer service and maintaining strong relationships with existing business partners and customers.
• Supporting the onboarding process for new customer and business accounts, ensuring all information is accurately recorded.
• Responding to incoming telephone calls and emails, logging enquiries and providing timely assistance.
• Preparing and issuing finance quotations to customers and business partners.
• Reviewing quotations and documentation to ensure accuracy and completeness.
• Communicating finance decisions to customers and providing guidance on the next steps.
• Preparing and sending out relevant customer documentation.
• Following up on outstanding paperwork and information to ensure applications progress efficiently.
• Maintaining accurate records on internal CRM systems and updating customer enquiries and support tickets.
• Liaising with internal departments to resolve customer queries and escalating issues where necessary.
• Producing reports and providing general administrative support to the wider sales team.
• Working collaboratively with colleagues to ensure a high standard of customer service is maintained.

Support Team Administrator Skills & Experience Required

• Previous experience in an administration, customer service or sales support role.
• Excellent communication skills with a confident and professional telephone manner.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• High level of attention to detail and accuracy.
• A customer-focused approach with a genuine commitment to delivering excellent service.
• Confident IT skills, ideally with experience using CRM systems.
• Ability to work effectively as part of a team while managing your own workload.
• A proactive and positive approach to problem-solving.
• Willingness to learn new processes and develop knowledge of the financial services industry.

Support Team Administrator Benefits Offered

• £26,000 per annum
• Targeted bonus scheme following qualifying period
• Full training and ongoing support from an experienced management team
• 20 days holiday plus bank holidays
• Contributory pension scheme
• Friendly and collaborative team environment
• Monday to Friday, 9:00am 5:00pm with a 30-minute lunch break