Business Support Administrator

Pertemps Black Country Perms; Droitwich Spa; On-site; GBP 26,000 - 34,000; Full time

Job summary

Pertemps Black Country Perms is seeking a highly organised Business Support Coordinator to provide comprehensive administrative and operational support to the Senior Management Team in a dynamic environment.

You will coordinate business operations, maintain compliance records, support HR activities, manage facilities, and assist with the administration and onboarding of sales agents, ensuring accurate documentation and smooth communication across teams.

Qualifications

• Excellent organisational and time management skills with ability to prioritise and meet deadlines.
• Strong communication and interpersonal skills with initiative.
• Ability to handle confidential information with discretion and remain calm under pressure.
• Experience providing admin support to senior management; exposure to compliance processes, HR administration, onboarding or event management is advantageous.
• Positive attitude and readiness to support multiple areas of the business.

Responsibilities

• Provide comprehensive administrative support to the Senior Management Team, including diary management, meeting coordination, minute-taking and preparing documentation.
• Act as the first point of contact for internal and external stakeholders, welcoming visitors and managing communications.
• Support business projects through research, data analysis and the preparation of reports and project documentation.
• Carry out credit card reconciliations for senior management and assist with the preparation of weekly, monthly, quarterly and annual reports.
• Monitor and coordinate statutory training requirements to ensure compliance is maintained.
• Maintain employee and agent records, including Right to Work documentation, DBS checks and driving licence records.
• Support the Health and Safety Team by attending meetings, preparing minutes and maintaining records.
• Coordinate facilities management, including building and equipment maintenance, service contracts, and responding to operational issues.
• Coordinate training and onboarding for new sales agents, ensuring all relevant parties are kept informed.
• Maintain accurate records of active agents and manage agent documentation, including contracts and onboarding/offboarding paperwork.
• Organise sales conferences and meetings, coordinating travel, accommodation and expenses.
• Prepare communications and correspondence for sales agents and other stakeholders.
• Assist with recruitment, onboarding and compliance administration for non-employed personnel, including agents, consultants and fitters.

Job description

Business Support Coordinator

We are seeking a highly organised and proactive Operations Administrator to provide comprehensive administrative and operational support to the Senior Management Team. This varied role will involve coordinating business operations, maintaining compliance records, supporting HR activities, managing facilities and assisting with the administration of sales agents.

Key Duties & Responsibilities

• Provide comprehensive administrative support to the Senior Management Team, including diary management, meeting coordination, minute-taking and preparing documentation.
• Act as the first point of contact for internal and external stakeholders, welcoming visitors and managing communications.
• Support business projects through research, data analysis and the preparation of reports and project documentation.
• Carry out credit card reconciliations for senior management and assist with the preparation of weekly, monthly, quarterly and annual reports.
• Monitor and coordinate statutory training requirements, including First Aid and FLT training, to ensure compliance is maintained.
• Maintain employee and agent records, including Right to Work documentation, DBS checks and driving licence records.
• Support the Health and Safety Team by attending meetings, preparing minutes, maintaining records and following up on outstanding actions.
• Coordinate facilities management, including building and equipment maintenance, managing service contracts and responding to operational issues.
• Coordinate training and onboarding for new sales agents, ensuring all relevant parties are kept informed.
• Maintain accurate records of active agents and manage agent documentation, including contracts, onboarding and offboarding paperwork.
• Organise sales conferences and meetings, coordinating travel, accommodation and expenses.
• Prepare communications and correspondence for sales agents and other stakeholders.
• Assist with recruitment, onboarding and compliance administration for non-employed personnel, including sales agents, consultants and fitters.
• Undertake any additional administrative and operational duties as required to support the smooth running of the business.

Skills & Experience Required

• The successful candidate will have excellent organisational and time management skills, with the ability to prioritise a varied workload and meet deadlines.
• You will have strong communication and interpersonal skills, a proactive approach to problem-solving and the confidence to use your own initiative.
• The ability to remain calm under pressure, adapt to changing priorities and handle confidential information with discretion is essential.
• Previous experience providing administrative support to senior management, together with exposure to compliance processes, HR administration, onboarding, training coordination or event management, would be advantageous.
• A positive attitude, professional approach and willingness to support different areas of the business are key to success in this role.

In return we will provide a fun and supportive working environment, full training on all of our products and the opportunity to progress within a highly stable and successful company