Support Services Team Leader

NHS Property Services Ltd; Skipton; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

27 days annual leave

Smarter Working Policy

Training & development

Pension scheme 6%

Cycle to Work

Job summary

NHS Property Services is seeking a Support Services Team Leader to oversee frontline Soft FM across Skipton sites, with Skipton General Hospital as the primary base. This is a mobile, hands-on leadership role requiring travel between sites.

You will plan workloads, supervise teams, recruit and train staff, and ensure high standards of service while maintaining safety and compliance across all locations. A full manual driving licence and DBS check are required; a company van will be provided and

Qualifications

• Experience supervising frontline teams.
• Healthcare environment preferred.
• Strong customer service and administrative skills.
• DBS check and full driving licence required.

Responsibilities

• Plan and manage time across multiple sites with hands-on support.
• Supervise frontline Soft FM colleagues across locations.
• Plan workloads, rotas and ensure high service standards.
• Build relationships with customers and respond to needs.
• Recruit, onboard, train, and appraise team performance.
• Complete admin tasks including timesheets, stock orders, audits and compliance.
• Monitor team performance and drive continuous improvement.
• Ensure work is completed safely and in line with standards.

Skills

Frontline team supervision

Customer service

Health & Safety knowledge

Soft FM services

Job description

At NHS Property Services, we believe our people are our greatest asset. That’s why we’re committed to creating a workplace where everyone feels valued, supported, and empowered to thrive. Our People Strategy - Get, Grow, and Keep Great People, is all about building a values-driven culture where colleagues and customers are at the heart of everything we do.

We are looking for a Support Services Team Leader to join our team based at Skipton - Skipton General Hospital. This is a highly visible, customer-facing role where you will lead and support frontline Soft FM teams, conduct quality audits, build strong stakeholder relationships and ensure excellent service delivery across your area.

About the role

• Location: This is a mobile role, with Skipton General Hospital as the primary base. You will lead and support frontline Soft FM services across Coronation Hospital, Keighley Health Centre, Barnoldswick New Clinic and Settle Health Centre, travelling between sites according to operational needs. You will also attend Batley Health Centre every Tuesday for the management team/office day.
• Salary: £28,393 per annum
• Shift Pattern: This is a 37.5-hour, Monday-to-Friday role supporting services operating between 6am and 10pm. You will have autonomy to plan your hours across the portfolio, including early starts and late finishes, to monitor attendance, support lone workers and meet operational priorities. As a hands-on Team Leader, you may occasionally provide operational cover where no other cover is available.
• Working hours: 37.5 hours per week
• DBS check will be conducted and training will be provided
• A full manual driving licence is required as a company van will be provided

What You’ll be doing

• Independently plan and manage your time across multiple properties, prioritising operational demands while providing visible, hands‑on support to colleagues and customers.
• Supervise, support and motivate frontline Soft FM colleagues across multiple sites
• Plan and allocate workloads, manage rotas, and ensure high standards of service delivery
• Build and maintain positive relationships with customers, responding to operational needs
• Manage recruitment, onboarding, training, and performance reviews for your team
• Complete administrative tasks, including timesheets, stock ordering, audits, and compliance checks
• Monitor team performance and identify opportunities for continuous improvement
• Ensure work is completed safely, efficiently, and in line with company standards

What We’re Looking For

• Previous experience managing or supervising a frontline teams, ideally within Soft FM or a healthcare environment
• Strong customer service and administrative skills
• Knowledge of Health & Safety requirements
• Knowledge or experience of frontline Soft FM services, such as cleaning, catering or floor care

What we can offer you

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
• SMART Pension contribution into which the company will contribute up to 6%
• A range of flexible benefits, including NHS retail discounts and Cycle to Work Scheme.
• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a purpose…

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

At NHS Property Services, we’re committed to creating an inclusive workplace where everyone can thrive. We welcome applications from disabled people and will make reasonable adjustments throughout the recruitment process and in the workplace to support your needs. If you require any support or adjustments, please let us know — we’re here to help.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.