Business Support Team Leader

HCRG Care Group; Redhill; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Group pension

Free tea, coffee & milk

My Reward Hub discounts

Earned wage access

Wellbeing support

Learning & development

Innovation funding

Job summary

HCRG Care Group in Redhill is seeking a Business Support Team Leader to guide a team of six administrators within the Surrey Child and Family Health Services. You’ll drive performance, ensure timely referrals and appointments, and maintain smooth SPA operations.

The role requires strong leadership, organisational, and communication skills, with emphasis on confidentiality and collaboration with clinical teams. Hybrid working options may apply.

Qualifications

• GCSEs including English and Maths.
• Supervisory or management qualification or equivalent experience.
• Previous administration experience in a busy customer-focused environment.
• Strong planning, organisational and prioritisation skills.
• Excellent communication skills, both written and verbal.

Responsibilities

• Lead and develop a team of six Administrators through supervision, training and performance support.
• Manage workloads to ensure referrals, appointments and service requests are processed efficiently.
• Support the smooth running of the Single Point of Access (SPA) service.
• Oversee appointment bookings, referral processing and patient administration activities.
• Build strong relationships with managers, clinicians and external partners.
• Support recruitment activities including interviewing and onboarding new team members.
• Identify opportunities for service improvement and enhance the experience for families and colleagues.

Skills

Leadership

Supervisory experience

Communication

Microsoft Office

Team management

Education

GCSEs including English & Maths

NVQ Level 4 or equivalent

Job description

The following content displays a map of the jobs location - Redhill

Weekly contracted hours:

37.5

Location:

Redhill

Closing Date:

20/09/2026

Job Category:

Service type:

HCRG - Children's Services

Business Unit:

HCRG - Surrey 0-19

Job Introduction

When you join us, you're not just taking on the role of Business Support Team Leader, you're becoming part of an organisation committed to improving lives and supporting its people.

You'll benefit from:

• Salary £26,250 -£30,000 depending on experience with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open and just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year.

Lead a Team That Helps Make a Difference

Are you an experienced administrator and people leader looking for a role where your work has a real impact on children, young people and families?

We're looking for a Business Support Team Leader to join our Surrey Child and Family Health Services team. This is an exciting opportunity to lead a team of dedicated administrators who play a vital role in ensuring children and families receive the support they need at the right time.

Based in our Redhill office, you'll lead a team of six Business Support Administrators delivering essential support across Redhill, Ewell and Chertsey. You'll be responsible for creating a positive, supportive and high‑performing team culture while ensuring the smooth day-to-day running of administrative services within our Single Point of Access (SPA).

If you're organised, people-focused and passionate about developing others, we'd love to hear from you.

Main Responsibilities

As a Business Support Team Leader, you'll be the driving force behind a busy and highly valued administration function.

You'll support your team to deliver an excellent service for clinicians, colleagues, parents, carers and partner organisations. Your responsibilities will include:

• Leading, motivating and developing a team of administrators through regular supervision, one-to-ones, training and performance support.
• Managing team workloads to ensure referrals, appointments and service requests are processed efficiently.
• Supporting the smooth running of our Single Point of Access (SPA) service.
• Overseeing appointment bookings, referral processing and patient administration activities.
• Building strong working relationships with managers, clinicians and external partners.
• Handling communications professionally, sensitively and confidentially.
• Supporting recruitment activities including interviewing and onboarding new team members.
• Identifying opportunities for service improvement and contributing ideas that enhance the experience of families and colleagues.

Working Pattern

• Monday to Friday
• 9:00am to 5:00pm

Once fully trained and established in the role, and when service needs allow, there may be increased flexibility around office attendance.

Ideal Candidate

You'll be an experienced administrator with a proven ability to lead and support others in a fast-paced environment.

• GCSEs (or equivalent) including English and Maths.
• Supervisory or management qualification, or equivalent experience at NVQ Level 4.
• Previous administration experience in a busy customer-focused environment.
• Strong planning, organisational and prioritisation skills.
• Excellent communication skills, both written and verbal.
• Confidence using Microsoft Office, including Outlook, Word and Excel.
• Experience managing workloads and supporting team performance.
• Understanding of HR processes and people management practices.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Full driving licence and access to a vehicle.
• Experience working within health, social care or public sector services.
• Knowledge of clinical systems and patient databases.

Other requirements: the successful applicant will need to be a car driver

Please see attached Job Description for full Personal Specification.

For further information please contact Lisa on 07867373045

About the Company

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes . We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year, guided by our simple values: we care, we think, we do . We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone . While it doesn't happen often, sometimes a role is very popular and we'll need to close it earlier than the date we've shown here. If you're keen to join our team , we'd love to hear from youso. As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.