Support Services Manager - People, Admin & IT (Hospice)

Eden Valley Hospice and Jigsaw Children's Hospice; Carlisle; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Seven weeks annual leave

Life insurance for all staff

Maternity and adoption schemes

Learning and development opportunities

Employee Assistance Programme

Health and wellbeing initiatives

On-site catering facilities

Free on-site parking

Job summary

Eden Valley Hospice and Jigsaw Children's Hospice is seeking a Support Services Manager to lead the Patient and Family Support and Administration teams, ensuring compassionate, patient-centred services. The role also oversees IT infrastructure with external providers and drives service development in a charity healthcare setting.

You will balance strategic leadership with hands-on management, focusing on staffing, governance and continuous improvement to support families and colleagues.

Qualifications

• Experience leading patient and family support or administrative services.
• Experience in health or charity sector is desirable.
• Experience coordinating IT infrastructure and working with external IT support.
• Experience in regulated environments and quality governance is beneficial.

Responsibilities

• Provide visible leadership across Patient and Family Support and Administration teams.
• Oversee day-to-day operations and service development.
• Coordinate IT infrastructure with external IT support provider.
• Monitor activity, outcomes and feedback to drive improvement.
• Support recruitment, induction and staff development.
• Ensure compassionate, inclusive, patient-centred services.

Skills

Leadership

People management

Communication skills

Interpersonal skills

Organisation & prioritisation

Problem-solving

IT literacy

GDPR / information governance

Education

Relevant management qualification or equivalent experience

Tools

Microsoft Office

Electronic patient information systems

Job description

Eden Valley Hospice and Jigsaw Children's Hospice is seeking a Support Services Manager to lead the Patient and Family Support and Administration teams, ensuring compassionate, patient-centred services. The role also oversees IT infrastructure with external providers and drives service development in a charity healthcare setting.

You will balance strategic leadership with hands-on management, focusing on staffing, governance and continuous improvement to support families and colleagues.