Healthcare Support Worker Manager

Ad Warrior Ltd; Rotherham; On-site; GBP 41,000 - 51,000; Full time

Benefits offered by this job

30 days annual leave plus bank holiday

Additional day off every 5th year

Job summary

Rotherham Hospice is seeking a Healthcare Support Worker Manager in Rotherham to lead a team delivering compassionate care within an inpatient unit or Hospice at Home service.

The role focuses on people management, setting clear expectations, and regular performance reviews while ensuring high-quality, patient-centered care across a 24/7 service. The position is permanent, 37.5 hours, with flexible shifts.

Qualifications

• Experience leading Healthcare Support Worker teams.
• Ability to manage attendance, performance and conduct.
• Strong people management and leadership skills.

Responsibilities

• Leadership and coordination of support workers.
• Quality, safety and clinical governance.
• Staff supervision, development and wellbeing.

Skills

Leadership

People management

Team coordination

Communication

Job description

Healthcare Support Worker Manager

Location: Rotherham

Salary: £41,360.40 - £50, 551.60 per annum

Vacancy Type: Permanent, 37.5 hours per week (with flexibility to work across a range of shifts to meet the needs of a 24/7 service)

Rotherham Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end of life care to our community since 1996. We provide comprehensive, compassionate care through two primary patient services: 24-hour, 14-bed Inpatient Service 24-hour Hospice at Home Service

Additionally, we offer wider support to patients and their families through:

• Complementary therapies & hairdressing
• Counselling and Bereavement Support for adults, children and teenagers
• Day services with individual and group sessions
• Family memory events
• Occupation therapy and physiotherapy
• Social work
• Spiritual care
• Tailored experiences for patients and loved ones

The Healthcare Support Worker Manager provides day-to-day leadership and support for the Healthcare Support Workers within either the Inpatient Unit or Hospice at Home service. They ensure that the fundamental aspects of care are delivered consistently and compassionately, and that patients and families feel respected, listened to and well supported.

The Healthcare Support Worker Manager is first and foremost a people manager for the Healthcare Support Worker team. They are responsible for setting clear expectations, delivering monthly one-to-one meetings, undertaking return-to-work discussions, and managing attendance, performance and conduct in line with hospice policies. Alongside promoting excellent hands‑on care, they ensure that support workers are well led, well supported and held to consistent standards so that the quality of care and staff experience remain high.

Key Responsibilities

Leadership and coordination of support workers

• Provide visible, day-to-day leadership and support for Healthcare Support Workers within the service.
• Coordinate the allocation of Healthcare Support Worker priorities agreed with the Nurse Manager and Head of Service.
• Ensure support workers understand their responsibilities, work within their competence and know how to seek help or elevate concerns.

Quality, safety and clinical governance

• Promote safe and effective practice by Healthcare Support Workers, including adherence to care plans, infection prevention and control, moving and handling and documentation standards.
• Ensure Healthcare Support Workers use the hospice incident reporting system appropriately and support them to document, follow up and learn from incidents, near misses, complaints and compliments.
• Lead or support local audits and quality improvement activities relevant to Healthcare Support Worker practice and the fundamental aspects of care.

Staff supervision, development and wellbeing

• Line manage Healthcare Support Workers, providing clear expectations, regular feedback and supportive day-to-day guidance.
• Deliver monthly one-to-one meetings for all direct reports, using the hospice one-to-one framework to review performance, behaviour, wellbeing and development needs.
• Complete return-to-work meetings following sickness absence in line with hospice policy, ensuring supportive but firm management of attendance and escalation where patterns cause concern.

Benefits

• Holidays. A work-life balance is important for everyone, which is why we offer all employees 30 days annual leave per year (plus bank holidays), plus an additional day's leave in every 5th year.
• A sup