Hospice Support Services Manager – People & IT Lead

Eden Valley Hospice; Carlisle; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

7 weeks’ annual leave

Life insurance

Company maternity and adoption schemes

Learning and development opportunities

Employee Assistance Programme

Health and wellbeing initiatives

On-site catering facilities

Free on-site parking

Discounted gym membership

Job summary

Eden Valley Hospice in Carlisle is inviting applications for a Support Services Manager to lead Patient and Family Support and Administration teams. You will provide compassionate leadership, balance strategic thinking with hands-on operations, and ensure services run smoothly for patients, families and carers.

The role emphasizes people management, IT coordination, governance, and continuous improvement in a values-driven charity setting.

Qualifications

• Significant experience leading and supervising teams.
• Strong people management, communication and organisational skills.
• Experience managing operational services and coordinating resources.

Responsibilities

• Lead and develop the Patient and Family Support and Administration teams.
• Create a positive, inclusive culture where people can thrive.
• Ensure services are responsive, compassionate and patient-centred.
• Oversee administrative systems to support hospice operations.
• Monitor team performance and identify opportunities for improvement.
• Coordinate IT equipment and infrastructure with external IT partner.
• Support service development, quality improvement and organisational change.
• Build relationships across clinical, operational and support services.

Skills

People management

Leadership

Communication

IT skills

Organisational skills

Confidentiality & GDPR

Education

Leadership/Management qualification

Job description

Eden Valley Hospice in Carlisle is inviting applications for a Support Services Manager to lead Patient and Family Support and Administration teams. You will provide compassionate leadership, balance strategic thinking with hands-on operations, and ensure services run smoothly for patients, families and carers.

The role emphasizes people management, IT coordination, governance, and continuous improvement in a values-driven charity setting.