Hospice Support Services Manager – People-Centric Leader

Jigsaw Hospice; Carlisle; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

7 weeks’ annual leave

Life insurance

Maternity and adoption schemes

Learning and development opportunities

Employee Assistance Programme

Health and wellbeing initiatives

On-site parking

Discounted gym membership

Job summary

Eden Valley Hospice and Jigsaw is seeking a seasoned Support Services Manager to lead non-clinical services, including Patient & Family Support and Administration. The role balances strategic thinking with hands-on leadership to ensure compassionate care and reliable systems across the charity.

You will oversee day-to-day operations, drive improvements, and work with an external IT partner to keep technology and information governance robust. DBS checks apply.

Qualifications

• Significant experience leading, managing or supervising teams.
• Strong people management, communication and organisational skills.
• Experience managing operational services and coordinating resources effectively.
• Confidentiality, GDPR and information governance understanding.

Responsibilities

• Lead, support and develop the Patient and Family Support and Administration teams.
• Create a positive, inclusive and supportive culture.
• Ensure services are responsive, compassionate and patient-centred.
• Oversee administrative systems that support hospice operations.
• Monitor team performance and drive service improvements.
• Coordinate IT equipment and infrastructure with our external partner.
• Support service development and quality improvement initiatives.
• Build strong relationships across clinical, operational and support services.

Skills

People management

IT skills

Leadership

Communication

Data governance

Education

Leadership/management qualification

Tools

IT systems

Job description

Eden Valley Hospice and Jigsaw is seeking a seasoned Support Services Manager to lead non-clinical services, including Patient & Family Support and Administration. The role balances strategic thinking with hands-on leadership to ensure compassionate care and reliable systems across the charity.

You will oversee day-to-day operations, drive improvements, and work with an external IT partner to keep technology and information governance robust. DBS checks apply.