Support Services Assistant

Royal Borough of Windsor and Maidenhead; Taplow; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

32 days annual leave

Hybrid working pattern

Local Government Pension scheme with 3

life cover

Free employee parking

Give As You Earn

Instant Reward Scheme

Employee Assistance Programme

Discounts with retailers

Job summary

The Royal Borough of Windsor and Maidenhead is seeking a motivated Support Services Assistant for the Parking & Enforcement Team in Maidenhead. This full-time, permanent role offers hybrid working after initial training and a focus on accurate administrative support across parking administration, PCN processing and financial tasks.

You will provide high-quality customer service, maintain records, produce reports and work with residents, councillors and contractors to improve service delivery

Qualifications

• Experience in administrative or customer-focused environments.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage competing priorities.
• Good IT skills, including Microsoft Office.
• Ability to work independently while contributing to a team.
• Willingness to learn new systems and develop specialist knowledge.
• Positive and flexible approach with commitment to customer service.

Responsibilities

• Process parking permits, Blue Badges, suspensions, dispensations and related applications.
• Support Penalty Charge Notices processing, customer enquiries and correspondence.
• Assist with income reconciliation, invoicing, purchase orders and other financial tasks.
• Produce reports, statistics and performance information to support service delivery.
• Collaborate with residents, councillors, colleagues and contractors to deliver excellent customer experience.

Skills

Administrative experience

Customer service

Written and verbal communication

Attention to detail

IT skills - Microsoft Office

Independent working

Tools

Microsoft Office

Job description

This is a full-time, permanent role within the Parking & Enforcement Team, based in Maidenhead with a salary of £25,706 - 27,306 per annum. The role is primarily office-based during training, with hybrid working available thereafter subject to operational requirements., As a Support Services Assistant, you will provide essential administrative and operational support across a variety of parking and enforcement functions. Reporting to the Parking Team Leader, you will help ensure services are delivered accurately, efficiently and in accordance with legislation, regulations and council procedures. This varied role offers the opportunity to gain experience across permit administration, Penalty Charge Notice processing, financial administration, customer enquiries and performance reporting. Full training will be provided, making this an excellent opportunity for someone who is keen to learn, develop new skills and build a career within local government. Your role will involve:

• Processing parking permits, Blue Badges, parking suspensions, dispensations and other parking-related applications.
• Supporting the administration of Penalty Charge Notices, customer enquiries and correspondence.
• Assisting with income reconciliation, invoicing, purchase orders and other financial administration activities.
• Producing reports, statistics and performance information to support service delivery and decision-making.
• Working closely with residents, councillors, colleagues, contractors and other stakeholders to provide an excellent customer experience. We are looking for someone who is organised, proactive and takes pride in delivering high-quality work.

You will ideally have:

• Experience working in an administrative or customer-focused environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to manage competing priorities.
• Good IT skills, including experience using Microsoft Office applications.
• The ability to work independently while contributing positively as part of a team.
• A willingness to learn new systems, develop specialist knowledge and support service improvements.
• A positive and flexible approach, with a commitment to delivering excellent customer service.

Previous experience of parking administration, Penalty Charge Notice processing, Blue Badge administration or financial systems would be advantageous but is not essential, as training will be provided.

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council - a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse. Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

• 32 daysannual leave
• Flexible working including a hybrid working pattern for a better work-life balance.
• Generous Local Government Pension scheme includes life cover(3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme to recognise and reward innovative achievement.
• Employee Assistance Programme providing counselling, advice and information.
• Access to discounts and deals with hundreds ofretailers, including discounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities' employer, we encourage applications from all as we believe diverse talent makes us stronger. If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum