Property Visiting Officer

Kirklees Metropolitan Council; Thatcham; On-site; GBP 33,000 - 34,000; Full time

Benefits offered by this job

32 days annual leave

Hybrid working

LGPS life cover

AVC pension scheme

Free employee parking

Employee discounts

Job summary

The Royal Borough of Windsor & Maidenhead is seeking a Property Visiting Officer to provide a full inspection service for Council Tax and Non Domestic Rates, ensuring the property base is up to date for accurate billing and collection.

You will develop a visiting programme, liaise with VOA and other departments, and verify occupation data for discounts and exemptions. The role offers hybrid working and a competitive salary.

Qualifications

• Experience of using data entry computer systems.
• Legislation knowledge of Revenues and Benefits.
• Ability to negotiate with customers who express difficulty or unwillingness to pay their council tax.
• Good communication and interpersonal skills.
• Ability to communicate clearly and concisely (orally and in writing).
• Ability to handle sensitive, difficult situations considerately.

Responsibilities

• Develop and implement a programme of work to visit all new and unoccupied properties at regular intervals in the year to ensure correct inclusion in the billing list.
• Liaise with the appropriate parties to establish completion dates relevant to inclusion on the VOA’s billing list.
• Issue information to the VOA on newly completed properties and amendments to existing property as well as those properties which should be removed from the list.
• Obtain information relating to occupation of properties, including personal information relevant to discounts, reliefs and exemptions as appropriate.
• Liaise daily with Building Control and Planning to ensure that new builds, alterations and extensions within the borough are logged and included in the programme of visits; amend Revenues systems and submit reports to the VOA.
• Visit all applicants for Disability reductions to verify qualifying conditions for band reductions.

Skills

Data entry systems

Revenues & Benefits legislation

Negotiation

Communication

Written communication

Handling sensitive situations

Job description

We have an exciting opportunity for a Property Visiting Officerto join us!

This is a full-time, permanent role with some hybrid working, and a salary of £26,895- £30,132 per annum.

About us:

The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productiveand innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community.RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.

Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.

This is an excellent opportunity for an enthusiastic Property Visiting Officerto join our Controls team.

Therole:

To provide a full inspection service for Council Tax and Non Domestic Rates to ensure the property base is up to date so that accurate and timely billing and collection is enabled.

Your role will involve:

• Develop and implement a programme of work to visit all new and unoccupied properties at regular intervals in the year to ensure correct inclusion in the billing list
• Liaise with the appropriate parties to establish completion dates relevant to inclusion on the Valuation Office Agency’s (VOA) billing list
• Issue information to the VOA on newly completed properties and amendments to existing property as well as those properties which should be removed from the list.
• Obtain information relating to occupation of properties, including personal information relevant to discounts, reliefs and exemptions as appropriate
• Liaise on a daily basis with the Building Control and Planning departments to ensure that new build, alterations and extensions within the borough are logged and included in the programme of visits. Make amendments to the Revenues systems and submit reports to the VOA.
• Visit all applicants for Disability reductions to verify that qualifying conditions for band reductions are satisfied.

What we are looking for:

• Experience of using data entry computer systems
• Legislation knowledge of Revenues and Benefits
• Ability to negotiate with customers who express difficulty or unwillingness to pay their council tax
• Good communication and interpersonal skills
• Ability to communicate clearly and concisely (orally and in writing)
• Ability to handle sensitive, difficult situations considerately

What we offer:

• 32 daysannual leave
• Flexible working including some hybrid working pattern for a better work-life balance.
• Generous Local Government Pension scheme includeslife cover(3times of annual salary);and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
• Free employee parking close to the offices.
• Give As You Earn scheme.
• Instant Reward Scheme torecognise and rewardinnovativeachievement.
• Employee AssistanceProgramme providing counselling,advice and information.
• Access to discounts and deals withhundreds ofretailers, includingdiscounted gym memberships and travel deals.

RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations.As an equal opportunities’ employer, we encourage applications from allas we believe diverse talent makes us stronger.

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.

If you wish to discuss this position informally, please contact Dhak – Revenues and Benefits Controls Team Leader on [e-mail]

Company: The Royal Borough of Windsor & Maidenhead

Salary: £26,895 to £30,132 per annum

Location: Maidenhead, Berkshire

Sector: Regeneration and Local Economies

Sector: Built Environment

Sector: Housing

Job Role: Officer