Support Services Assistant

Allscreens Nationwide Ltd; Thatcham; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Royal Borough of Windsor & Maidenhead is seeking a Support Services Assistant to join the Parking & Enforcement Team in Maidenhead. This full-time, permanent role offers a salary of £25,706 - £27,306 per annum. Training is provided and hybrid working is available after induction.

You will support permits, penalties, income reconciliation and reporting to help deliver efficient services to residents and councils, working with colleagues and contractors.

Responsibilities

• Processing parking permits, Blue Badges, parking suspensions, dispensations and other parking-related applications.

Job description

We have an exciting opportunity for a Support Services Assistant to join us!

This is a full-time, permanent role within the Parking & Enforcement Team, based in Maidenhead with a salary of £25,706 - 27,306 per annum. The role is primarily office-based during training, with hybrid working available thereafter subject to operational requirements.

The role

As a Support Services Assistant, you will provide essential administrative and operational support across a variety of parking and enforcement functions. Reporting to the Parking Team Leader, you will help ensure services are delivered accurately, efficiently and in accordance with legislation, regulations and council procedures.

This varied role offers the opportunity to gain experience across permit administration, Penalty Charge Notice processing, financial administration, customer enquiries and performance reporting. Full training will be provided, making this an excellent opportunity for someone who is keen to learn, develop new skills and build a career within local government.

Your role will involve:

Processing parking permits, Blue Badges, parking suspensions, dispensations and other parking-related applications.

Supporting the administration of Penalty Charge Notices, customer enquiries and correspondence.

Assisting with income reconciliation, invoicing, purchase orders and other financial administration activities.

Producing reports, statistics and performance information to support service delivery and decision-making.

Working closely with residents, councillors, colleagues, contractors and other stakeholders to provide an excellent customer experience.