Parking Admin & Customer Service Specialist (Hybrid)

The Royal Borough of Windsor & Maidenhead; Thatcham; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

32 days annual leave

Hybrid working pattern

LGPS with life cover

Free employee parking

Give As You Earn

Instant Reward Scheme

Employee Assistance Programme

Discounts with retailers

Job summary

The Royal Borough of Windsor and Maidenhead is seeking a Support Services Assistant to join the Parking & Enforcement Team in Maidenhead. This full-time, permanent role blends office-based work with hybrid arrangements after training, and offers exposure to permit administration, Penalty Charge Notice processing, and financial tasks.

Reporting to the Parking Team Leader, you will help deliver accurate, efficient services in line with legislation and council procedures, while delivering strong

Qualifications

• Experience in administrative or customer-facing environments.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage competing priorities.
• Good IT skills and familiarity with Microsoft Office applications.
• Ability to work independently while contributing as part of a team.
• Willingness to learn new systems and support service improvements.

Responsibilities

• Process parking permits, Blue Badges, suspensions, dispensations and related applications.
• Support administration of Penalty Charge Notices, customer enquiries and correspondence.
• Assist with income reconciliation, invoicing, purchase orders and other financial administration.
• Produce reports, statistics and performance information to support service delivery.
• Collaborate with residents, councillors, colleagues and contractors to deliver excellent customer experiences.

Skills

Administration

Customer service

Communication

Attention to detail

IT skills

Teamwork

Learning mindset

Flexibility

Tools

Microsoft Office

Job description

The Royal Borough of Windsor and Maidenhead is seeking a Support Services Assistant to join the Parking & Enforcement Team in Maidenhead. This full-time, permanent role blends office-based work with hybrid arrangements after training, and offers exposure to permit administration, Penalty Charge Notice processing, and financial tasks.

Reporting to the Parking Team Leader, you will help deliver accurate, efficient services in line with legislation and council procedures, while delivering strong